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about 1 month ago
Basic Salary: competitive
Location: Leicester
Job type: Permanent
Category: Customer Service Jobs
Customer Service Advisor – Level 2 Apprenticeship – Leicester

Job Title:

Customer Service Advisor – Level 2 Apprenticeship – Leicester


East Midlands

Date Closes:


Ref Number:


Develop your career at the heart of our business

Starting package is £14,925

For your commitment and success, Santander offers a competitive basic salary with a distinct career development opportunity. In addition to your salary and bonus, we offer you a benefits package that’s flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.

Other Santander benefits include:

* 33 days Holiday (includes bank holidays), with the option to purchase up to 5 additional days per year. Where colleagues work on a bank holiday they will be eligible for the bank holiday rate of pay in addition to time off in lieu.

* Excellent employee recognition schemes -be recognised for demonstrating great behaviours

* Support your favourite causes through charitable giving and our community partnerships

* Benefits supporting you and your family, such as voluntary Life assurance and Critical illness cover.

* Voluntary healthcare benefits at discounted rates such as Private medical insurance, Dental insurance, Healthcare Cash Plan and Health assessments

* 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more

* Access to an All Employee car scheme

* Share in Santander’s success by investing in our Sharesave and Partnership shares plans

* Pension with generous contributions from Santander

Start date for the programme is: 9th September 2019

The role:

Our Apprenticeship Programme will give you everything you need to become a Customer Service Advisor – and launch a fast-moving career with one of Britain’s biggest banks. Enjoying a mixture of classroom and on-the-job training, you will quickly gain the skills and qualifications you require to get ahead.

First, we’ll help you understand who we are, what banks do, and how the financial industry operates and is regulated. Then we’ll introduce you to our Customer Interactions Contact Centre and how it empowers customers to make the right financial decisions for the future. Along the way, you’ll learn about risk management, best practice and great customer service, with an experienced Front Line Colleague acting as your Buddy, answering your questions and explaining how your learning will apply in the real world. Finally, you will complete a portfolio that summarises your learning – and acts as the blueprint for an exciting customer service career. All of this together will provide you with an approved apprenticeship qualification.

Our people are passionate about truly listening to our customers to make banking more simple, personal and fair. And change like that doesn’t happen unless we all speak up with new ideas and challenge things that could be better. That’s why we’ve built a culture of respect, where everyone supports each other to keep their promises and go above-and-beyond – every day.

What we’re looking for in you:

* Great interpersonal and customer service skills

* Adaptability and enthusiasm to learn fast

* A good standard of numeracy

* A minimum of grade E in Maths and English at GCSE Level or equivalent

* The drive and determination to succeed

* Good IT skills, including the Microsoft Office Suite (ideal but not essential)

Where you’ll work:


You’ll be working in our Carlton Park offices just outside of Leicester city centre in Narborough. With a restaurant, coffee shop, Santander branch and free parking on site, well known childcare facility and gym nearby, it offers something for everyone.

Why Santander?

We’ll give you more than a job, we’ll give you a purpose – to help people and businesses prosper.

Our aim is to be the best bank for our people, customers, shareholders and communities and we’re making it happen by focusing on the behaviours that bring everyone together. By bringing passion, talking straight, embracing change, showing respect, speaking up, keeping promises, giving support, truly listening and actively collaborating, we believe we can really make a difference.

We’ve created an environment where we always put people first, that’s why we offer flexible work options to help you do your job in a way that suits you. Whatever your unique ambitions, you’ll have plenty of room to grow, with tailored training and development opportunities and a wide range of benefits designed to suit your lifestyle. What’s more, we’ll also support you in making a difference through our volunteering and fundraising schemes. Our commitment to our people hasn’t gone unnoticed and we’ve been listed as one of Britain’s Top Employers by the Top Employers Institute since 2012.

Time to apply

If this sounds like a role you’re interested in then please apply on the link below.

Equal Opportunities Statement

Santander are an equal opportunities employer who are simple, personal and fair in everything we do. For more information on our commitment to equal opportunities, please visit our diversity page here.

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