2 months ago
At AXA, we rely on the talent, courage and resilience of our people to succeed. That’s why we are open, supportive, challenging and empowering. We encourage our people to learn and grow their career in the direction that’s right for you.
We genuinely care about people. That's why we’re restless about making our customers' lives better.
As part of this, we’re recruiting for Customer Service Representatives to join our Bristol team.
What you'll be doing
We'll invest in you from day one and you'll receive the full training and support you need to make a difference. Our Development Framework gives you clear career progression and you’ll be rewarded with pay increases for your achievements.
Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification - paid for and supported by AXA.
The work is very fast paced and you'll need to be resilient as the job can sometimes be busy and pressurised. Working in a team of around 10-12, you’ll take on average 25-30 calls a day. Our customers will be calling you when they need your advice and support most, so helping people and giving them the best experience possible, will matter to you.
The job is telephone based and once you are fully experienced, there will be an opportunity to work on a wider variety of tasks.
You’ll be part of a great team, who'll support you as you gain experience in handling a wide variety of queries over the phone. You'll use your judgement to support and advise. You'll take responsibility for gathering information and finding out answers on behalf of your customers. You’ll put your customer’s interests at the heart of every decision you make.
Our Customer Service phone lines are open 8am-8pm Monday to Friday, and 8am-1pm Saturdays. Our office isn't open on Saturday afternoons or Sundays. You'll know well in advance the shift patterns you will be working each week. You'll be based in our Bristol office - Nightingale House, Redland Hill, Bristol BS6 6SH.
You'll be talking to people who are going through health problems (from physio to cancer treatment) and advising them on their claim. Sometimes you’ll need to decline a customer request too. Your natural empathy and discretion will mean you will treat with them kindness, concern and above all professionalism.
You’ll demonstrate your strong communication skills through talking clearly and listening. You'll have great attention to detail, completing notes about your calls accurately and on time.
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.
But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.
You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.
Proud to be part of the AXA Group, the number one global insurance brand, a worldwide leader in financial services, AXA PPP healthcare is leading the way to better health. We’re one of the UK's largest and most experienced private medical insurance providers, and we’ve been helping people access the medical care they need, when and where they need it, for over 70 years now.
What We Offer
We wouldn’t be able to achieve anything without the hard work and dedication of our people. Which is why we offer a range of rewards and benefits to make sure they know how much we appreciate everything they do;
* £18k- £20k dependant on experience
* 23 days holiday each year (rising with length of service) – there’s also the flexibility to buy up to 5 additional days or sell up to 3 days
* An annual bonus, based on performance
* Private medical insurance (after a qualifying period), pension scheme and life insurance
* Wide range of flexible benefit options
* Up to 35% discount on AXA products and access to a wide range of retail discounts
* Comprehensive training with on-going support and development opportunities
We're recruiting for a start date of Monday 8th July
We're an Equal Opportunities Employer
Important notice: We’ve recently become aware of a recruitment scam in which candidates are asked to be interviewed on Google Hangouts. It is not our policy to conduct interviews via Google Hangouts (we much prefer face-to-face), so if you have been asked to do this, please let the recruitment team know and we’ll do our best to advise you. Likewise, if you’re unsure if the person you’re speaking to is genuinely an AXA recruiter or the job you’re ing for is legitimately from AXA, please get in touch and we can check for you. We cannot be held responsible for any interviews conducted without our knowledge and authorisation. If you’re unsure and would like some advice, feel free to get in touch with our recruitment team.