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14 days ago
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Customer Service Advisor


Teleperformance
Basic Salary: Up to £17,118.40 per annum, pro rata
Location: Gateshead
Job type: Permanent
Category: Customer Service Jobs
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Job Description

Working in a fast paced environment, you will support with enquiries on an inbound calling line, on behalf of a major energy supplier.

You will provide excellent customer service when assisting with a variety of customer enquiries including, but not limited to, smart meter appointments, tariff and account changes, payment and billing requests.

With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times.

You will be expected to take ownership and resolve complaints efficiently as well as supporting customers with outstanding debts. Therefore, you will be resilient in nature and adept at objection handling.

To provide such support, we are seeking articulate individuals who are confident communicators with proven customer service experience. You will be IT literate, and competent using in house systems.

What can we offer you?

Progression

We have many opportunities for growth and promotion at Teleperformance. We dedicate 1000’s of hours of training every year to help our staff develop their skillset and move into new roles.

96% of our staff in roles such as management, operational support, IT and recruitment have progressed from within the business.

Benefits

As well as working from one of our state of art contact centre’s we can offer 100’s of deals and discounts to our employees, such as:

* Cineworld tickets - Up to 55% off

* Virgin Trains - 20% off

* Virgin Experience Days – 20% off

* O2 – 25% off

* EE – 20% off Mobile Contracts

* Sony – 20% off Mobile Phones

* Pure Gym – Reduced Membership

* Ray-Ban – 20% off

* McAfee – Reduction on antivirus software
Job Description

Working in a fast paced environment, you will support with enquiries on an inbound calling line, on behalf of a major energy supplier.

You will provide excellent customer service when assisting with a variety of customer enquiries including, but not limited to, smart meter appointments, tariff and account changes, payment and billing requests.

With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times.

You will be expected to take ownership and resolve complaints efficiently as well as supporting customers with outstanding debts. Therefore, you will be resilient in nature and adept at objection handling.

To provide such support, we are seeking articulate individuals who are confident communicators with proven customer service experience. You will be IT literate, and competent using in house systems.

What can we offer you?

Progression

We have many opportunities for growth and promotion at Teleperformance. We dedicate 1000’s of hours of training every year to help our staff develop their skillset and move into new roles.

96% of our staff in roles such as management, operational support, IT and recruitment have progressed from within the business.

Benefits

As well as working from one of our state of art contact centre’s we can offer 100’s of deals and discounts to our employees, such as:

* Cineworld tickets - Up to 55% off

* Virgin Trains - 20% off

* Virgin Experience Days – 20% off

* O2 – 25% off

* EE – 20% off Mobile Contracts

* Sony – 20% off Mobile Phones

* Pure Gym – Reduced Membership

* Ray-Ban – 20% off

* McAfee – Reduction on antivirus software
Apply

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