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4 months ago
Basic Salary: Up to £16,432 per annum pro rata
Location: UK
Job type: Permanent
Category: Customer Service Jobs
Shifts - 5/7 days between 8am - 11.30pm Monday - Sunday. Full flexibility required

Training - 1 week, Monday - Friday 9am - 5.30pm

Start Date - 18/06/2018

Who are we?

We are a worldwide leader in multi-channel customer experience management and have been a key employer within Northern Ireland for almost 20 years. We have locations in Bangor, Newry and Enniskillen. Our skilled and dedicated staff have been key in growing our business allowing us to work with global leaders in providing customer service solutions.

Due to our continued success, we are currently seeking candidates who would like to play a key role in our continuous delivery of excellence by providing multi-channel customer services to one of our key clients, Sainsbury’s.

The Role

Your role would involve working with one of the UK’s best known brands, Sainsbury’s where you will handle all aspects of the customer journey by delivering great customer service and providing a high level of customer resolution via telephone. You may also be involved with communicating with our customers through other channels such as email, web chat and social media.


We have full time and part time positions available with shifts between 7am and 11.30pm Monday to Sunday. We are a flexible employer so if you’re looking for specific hours or shift patterns, you can discuss with our Recruitment team to see if they are suitable for any of our current recruitment needs. We can review specific requests at assessment stage to discuss any personal needs. Applicants must demonstrate a flexible approach and be prepared to work rotational shifts. You will receive your rota up to 4 weeks in advance.

In return, we offer excellent benefits such as

Free on-site parking

28 days’ annual leave along with length of service days

Childcare vouchers

Reward and Recognition programme

Annual salary reviews

Career progression

Discounts with local and national retailers

Start Dates

We have a number of start dates available to suit you. You will receive 2 weeks paid classroom training which would be held Monday to Friday 9am to 5:30pm.

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