4 months ago
Customer Service Advisor - Student Loans Company
Do you have a passion for delivering an excellent level of customer service, ensuring your customers receive a positive experience at all times?
Are you a problem solver, who likes a challenge?
If you can answer yes to the above, we want to hear from you!
Shifts - 5/7 days between 8am - 8pm Monday – Friday & 9am - 4pm Saturday and Sunday. Full flexibility required
Training - 8.5 days, Monday - Friday 9am - 5.30pm
Start Date - 07/05/2018
Due to our continued business success, we are looking to strengthen our team of Customer Service Advisors for our well known client, The Student Loans Company.
Based in our Glasgow Cadogan Office you will handle inbound calls, in a fast paced contact centre environment. You will provide assistance regarding financial and routine enquiries, and provide up-to-date and relevant information.
You will deliver this in a professional, and conscientious manner, with a high regard for quality at all times. You will be speaking to a variety of customers, from students and parents, to teachers and financial bodies.
Every call is different, as and the ability to effectively control the call, in a calm and positive manor is essential. With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times
To provide such support, we are seeking articulate individuals who are confident communicators with proven customer service experience. You will be IT literate, and competent using in house systems.
In return we will offer you an attractive salary up to £16,702 per annum, a permanent contract of 40 hours per week with a flexible rotational shift pattern between 8am - 8pm Monday – Friday, & 9am – 4pm Saturday and Sunday.
We have opportunities to progress, child care vouchers, recognition schemes and discounts on top retail brands which are just a few of the benefits on offer.
For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.
Who are we?
Teleperformance is the worldwide leader in multichannel customer experience management.
We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. Our philosophy is transforming passion into Excellence!