4 months ago
Shifts – 5/7 days between 8.30am - 7pm Monday - Friday, and 8.45am - 5pm Saturdays and Sundays. Full flexibility required
Training - 2 weeks, Monday - Friday 9am - 5.30pm
Start Date - 7/5/2018
You will have the opportunity to provide the highest standard of customer service within our Boots campaign. With our drive and passion for success you’ll deliver an excellent service experience where empathy and building rapport are central. We are looking for confident communicators; you should be able to adapt your conversational style to build trust and enhance customer loyalty. Due to the mixed nature of enquiries, every day will be different. So if you are looking for a rewarding new career, we’ like to hear from you
Comprehensive initial and ongoing training. 28 days holidays (including bank holidays), career progression, Boots Discount card, recognition schemes, refer a friend scheme, corporate discounts including reduced gym and mobile phone discounts, childcare vouchers, pension plan and many more
What are we looking for?
Strong customer experience is essential with a determination to resolve customer queries first time
Full PC literacy essential, including Microsoft Office products
Ability to work to targets and quality measures
Ability to work in a team environment whilst maintaining individual ownership
Who are we?
Teleperformance is the worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978, and every year we interact with more than 35% of the world population.