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Posted 13 days ago
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Location:
Salary:
£18500 - £19700
Job type:
Permanent
Contact:
Frazer Sneddon

Customer Service Adviser / Customer Service Executive required for a business to business logistics, parcel, pallet and courier company, based in Cannock, Staffordshire, West Midlands.

 

Job Title:  Customer Service Executive / Customer Service Adviser

 

Full time Customer Service Adviser, (40 – 42.5 hours per week)

 

Package and Hours of work: £18500 -  £20900

2 Roles available:

40 hours per week, Monday – Friday, core hours 0900- 17.30, + additional paid overtime on Saturday on a rota basis.

42.5 hours week, Tues – Saturday, hours per day are, Tues – Thurs 08.30 – 18.30, Friday 08.30 – 18.00, Sat 08:00 – 16.00.

Basic salary circa £18500 - £19700 per annum dependent on hours plus £100 per month attendance bonus after probationary period, giving a potential OTE of circa £19700 - £20900, pension, 28 days holiday rising to 33 with length of service and a range of benefits.

 

Area: Cannock, Staffordshire / West Midlands / Cannock, Walsall, Hednesford, Burntwood, Brownhills, Lichfield

 

Product:   Business to Business Logistics, Parcels, Pallet and Courier Company, providing first class service at all times.

 

Job Description: 

Due to the increasing demands of a growing business, a Customer Service Executive is now required for a family run logistics and courier company responsible for transporting  documents, parcels, pallets and other shipments, throughout the UK and internationally.

 

Key responsibilities for this role will include:

 

- Customer service duties regarding the collection and delivery of parcels and/or pallets.

- Incoming and outgoing telephone contact with customers and other depots.

- Email contact with customers and other depots.

-Measuring and monitoring parcel and pallet freight.

- Actioning activity based on customer requirements

- Resolving customers’ queries and requests e.g.

          - Customer enquiries

          - Proof of delivery

          - Delivery times

          - Collections

          - Pricing

- Up selling of Company products and services

- Managing accounts

- General administrative and report duties

- Performing IT related tasks on reporting, managing systems etc.

 

Key Skills / Experience:

Ideally you will have previous Customer Service experience, great customer communication skills and a professional approach, to ensure customer retention, increases in customer spend and customer satisfaction. You may have previously worked in Customer Services in a large company and are now looking for a role with a more local, Cannock based Company. However, we would also consider candidates from a broader experience spectrum, eg a care or retail background or perhaps even someone looking to get into their first customer service role?

 

You will also be IT minded since a key part of this role does involve measuring and monitoring all parcel and pallet freight.

         

 You must also be:

 

-            Organised

-            Flexible

-            Good listener

-            Ability to multi task and work on own initiative when required

-            Positively assertive

-            Commercially aware

-            Strong administrative skills

-            Good communication and inter-personal skills

-            A team player

-            Confident and comfortable when speaking to customers on the telephone

-            Reliable and trustworthy

-            Polite, calm and courteous at all times

-            Have an ability to problem solve and seek solutions.

-            Proficient and comfortable with IT and software packages and systems

 

Job Title:  Customer Service Executive / Customer Service Adviser

 

Full time Customer Service Adviser, (40 – 42.5 hours per week)

 

Package and Hours of work: £18500 -  £20900

2 Roles available:

40 hours per week, Monday – Friday, core hours 0900- 17.30, + additional paid overtime on Saturday on a rota basis.

42.5 hours week, Tues – Saturday, hours per day are, Tues – Thurs 08.30 – 18.30, Friday 08.30 – 18.00, Sat 08:00 – 16.00.

Basic salary circa £18500 - £19700 per annum dependent on hours plus £100 per month attendance bonus after probationary period, giving a potential OTE of circa £19700 - £20900, pension, 28 days holiday rising to 33 with length of service and a range of benefits.

 

Area: Cannock, Staffordshire / West Midlands / Cannock, Walsall, Hednesford, Burntwood, Brownhills, Lichfield

 

 

Start date asap.

 

The Sales Recruitment Network recruits B2B and B2C Sales Directors, Sales Managers, Field Sales Executives and Internal Sales Executives:  Telesales Managers, Telesales Executives and Telemarketing Executives:  Marketing Directors, Marketing Executives, Marketing Coordinators and Marketing Assistants: Customer Services Managers, Customer Services Executives and Sales Administrators in all industries throughout the UK.

Customer Service Adviser / Customer Service Executive required for a business to business logistics, parcel, pallet and courier company, based in Cannock, Staffordshire, West Midlands.

 

Job Title:  Customer Service Executive / Customer Service Adviser

 

Full time Customer Service Adviser, (40 – 42.5 hours per week)

 

Package and Hours of work: £18500 -  £20900

2 Roles available:

40 hours per week, Monday – Friday, core hours 0900- 17.30, + additional paid overtime on Saturday on a rota basis.

42.5 hours week, Tues – Saturday, hours per day are, Tues – Thurs 08.30 – 18.30, Friday 08.30 – 18.00, Sat 08:00 – 16.00.

Basic salary circa £18500 - £19700 per annum dependent on hours plus £100 per month attendance bonus after probationary period, giving a potential OTE of circa £19700 - £20900, pension, 28 days holiday rising to 33 with length of service and a range of benefits.

 

Area: Cannock, Staffordshire / West Midlands / Cannock, Walsall, Hednesford, Burntwood, Brownhills, Lichfield

 

Product:   Business to Business Logistics, Parcels, Pallet and Courier Company, providing first class service at all times.

 

Job Description: 

Due to the increasing demands of a growing business, a Customer Service Executive is now required for a family run logistics and courier company responsible for transporting  documents, parcels, pallets and other shipments, throughout the UK and internationally.

 

Key responsibilities for this role will include:

 

- Customer service duties regarding the collection and delivery of parcels and/or pallets.

- Incoming and outgoing telephone contact with customers and other depots.

- Email contact with customers and other depots.

-Measuring and monitoring parcel and pallet freight.

- Actioning activity based on customer requirements

- Resolving customers’ queries and requests e.g.

          - Customer enquiries

          - Proof of delivery

          - Delivery times

          - Collections

          - Pricing

- Up selling of Company products and services

- Managing accounts

- General administrative and report duties

- Performing IT related tasks on reporting, managing systems etc.

 

Key Skills / Experience:

Ideally you will have previous Customer Service experience, great customer communication skills and a professional approach, to ensure customer retention, increases in customer spend and customer satisfaction. You may have previously worked in Customer Services in a large company and are now looking for a role with a more local, Cannock based Company. However, we would also consider candidates from a broader experience spectrum, eg a care or retail background or perhaps even someone looking to get into their first customer service role?

 

You will also be IT minded since a key part of this role does involve measuring and monitoring all parcel and pallet freight.

         

 You must also be:

 

-            Organised

-            Flexible

-            Good listener

-            Ability to multi task and work on own initiative when required

-            Positively assertive

-            Commercially aware

-            Strong administrative skills

-            Good communication and inter-personal skills

-            A team player

-            Confident and comfortable when speaking to customers on the telephone

-            Reliable and trustworthy

-            Polite, calm and courteous at all times

-            Have an ability to problem solve and seek solutions.

-            Proficient and comfortable with IT and software packages and systems

 

Job Title:  Customer Service Executive / Customer Service Adviser

 

Full time Customer Service Adviser, (40 – 42.5 hours per week)

 

Package and Hours of work: £18500 -  £20900

2 Roles available:

40 hours per week, Monday – Friday, core hours 0900- 17.30, + additional paid overtime on Saturday on a rota basis.

42.5 hours week, Tues – Saturday, hours per day are, Tues – Thurs 08.30 – 18.30, Friday 08.30 – 18.00, Sat 08:00 – 16.00.

Basic salary circa £18500 - £19700 per annum dependent on hours plus £100 per month attendance bonus after probationary period, giving a potential OTE of circa £19700 - £20900, pension, 28 days holiday rising to 33 with length of service and a range of benefits.

 

Area: Cannock, Staffordshire / West Midlands / Cannock, Walsall, Hednesford, Burntwood, Brownhills, Lichfield

 

 

Start date asap.

 

The Sales Recruitment Network recruits B2B and B2C Sales Directors, Sales Managers, Field Sales Executives and Internal Sales Executives:  Telesales Managers, Telesales Executives and Telemarketing Executives:  Marketing Directors, Marketing Executives, Marketing Coordinators and Marketing Assistants: Customer Services Managers, Customer Services Executives and Sales Administrators in all industries throughout the UK.

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