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10 months ago
Liverpool Victoria
Location: Hitchin
Job type: Permanent
Category: Customer Service Jobs
About the role

Joining our Retirement Solutions team as a Customer Service Administrator you will be providing excellent customer service and administrative support to our customer experience teams based within our Hitchin office. We are our customer’s first point of contact for all incoming post and faxes and ensure that all the documents that come in to the office are prepared correctly and then logged on to the appropriate systems. Accuracy is essential to ensure the information provided is logged to the correct policy to enable your team to deal with it.

You will work 37.5 hours a week, working 9am-5pm with 30 minutes for lunch.

About you

You’re someone who is positive, helpful, cheerful and demonstrates professionalism. You work well within a team and are happy to be flexible on the type of task you work on to help the team achieve their goals.

We look after very sensitive customer data, so an eye for detail and accuracy are key skills to be successful within this role. You will be able to work quickly and efficiently and be able to maintain high standards, even when working under pressure.

Administration experience is not essential and we will provide full training for the role. This is a great opportunity for someone opportunity for someone wants to join a successful organisation and develop their administration skills even further.


Rewards and benefits

This role is a Band A in the LV= Structure. To find out more about our bands, view our FAQ page. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:


24 days' holiday – which increases after two years’ service


an annual bonus scheme based on company and personal performance


a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers)


a competitive pension for which LV= will pay twice the amount you pay, up to 14%


a generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance and up to 20% discount from our life products.

To find out more about our benefits and rewards, view our FAQ page.

Here at LV= we are an equal opportunity employer and value diversity and inclusivity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We’re also open to conversations about flexible working as part of your application. If it’s right for our customers, our business and for you then we’ll do everything we can to support you.

We always love to hear from great people, so don’t forget to follow us on Twitter, LinkedIn and become a fan on Facebook.

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