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about 1 year ago
Location: Dorking
Job type: Permanent
Category: Customer Service Jobs
Customer Service Administrator


An exciting opportunity has arisen to join our Pensions Administration Team in Dorking.

Purpose of the Client Admin Support Role

We are recruiting for a number of Administrators and Call Handlers to join our teams on a permanent basis or on a fixed term contract. You will be responsible for undertaking a range of administrative and technical support duties. We’re expanding our current teams and are keen to recruit experienced pensions administrators and claims handlers – previous experience in this field would be an advantage but is not essential.

The role

Provide an excellent standard of customer service to all external and internal customers

Taking personal ownership and responsibility for resolving enquiries from clients promptly

Successfully handling and resolving customer complaints where required

Communicating effectively with internal and external clients by telephone, e-mail or in writing in a clear, concise and polite manner

Has a good understanding that the quality and timeliness of the work produced will impact on the effectiveness of the department and how others perceive it

Assisting in reviewing, developing and implementing changes to work practices

Ensuring all systems and databases reflect a true customer position

Providing factual information in line with customer queries and demands

Working collaboratively to achieve our team service level agreements

Skills & Experience required

5 GCSEs (or equivalent) at Grade C or above, including Maths and English

Strong customer service experience, ideally from within Financial Services, however candidates with retail or hospitality experience who have a passion for customer service will also be considered

IT literate, with experience of using Microsoft packages

Self-motivated, with the ability to plan and organise workload whilst taking into account changes and conflicts in priorities

High level of accuracy

Excellent communication and numerical skills


Team Player

Positive Attitude

What will I get from this role:

The salary for the role is between £17,500 and £20,000 depending on experience
Defined contribution pension scheme
Generous holiday allocation plus bank holidays
Excellent flexi-benefits package

Full time


About UsWe help our 33 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we’re passionate about helping our 29,500 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.

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