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9 months ago
Lookers
Basic Salary: Negotiable
Location: Essex, Chelmsford, Colchester, Hertfordshire
Job type: Permanent
Business sector: B2C
Contact: Mary Kelly
Category: Customer Service Jobs

Customer Sales Advisor,

Ford Business development Centre, Chelmsford Ford Transit Centre

Contract Type: Permanent

Ref. req1123

Excellent earning potential

Market leading employee benefits

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

A fantastic opportunity has arisen for a highly motivated Customer Sales Advisor to join the team and further contribute to the growth of our business. This position is based within our Ford Business Development Centre in Chelmsford. The successful candidate will be providing a 1st class customer experience by generating new business, retaining existing customers and managing our customer's enquiries via multiple channels.

What you will do

· Handle inbound and outbound calls professionally to ensure customer retention and promote the vehicle sales side of the business.

· Utilise your knowledge and experience to maintain accurate and up to date customer information for future marketing.

· Develop and maintain knowledge of the motor industry, new models and improvements through training, motor industry journals and technical magazines providing comprehensive and accurate information to customers in a clear and professional manner.

· Accurately evaluate customer needs and supply personalised solutions.

· Naturally build a rapport with customers to identify and anticipate needs, building trust in the Ford brand and Lookers Ford

· Providing exceptional customer service throughout the booking experience and proactively promoting the benefits of Ford

· Using multiple contact channels as preferred by customers - phone, email, live chat, SMS - whilst maintaining the high standards of service quality, professionalism and premium service demanded by Lookers and the Ford brand

· Liaising confidently with all aftersales departments across the Lookers Ford Division

· Achieving sales through introducing products and services and advising customers on service plans and branded products

What we're looking for you to be:

· Display the highest standards of customer service

· Reliable and highly motivated with meticulous attention to detail

· Possess excellent interpersonal, written and verbal communication skills

· Able to show effective organisation and planning skills

· Target driven and comfortable to work in a busy phone based environment

· Have strong objection handling skills

· Highly computer literate with experience in all MS based packages

· Skilled communicator, with excellent verbal and written communication skills

· Able to demonstrate experience of working in the motor trade and/or telephone sales, this is highly desirable though not essential

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.

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