Opportunity to work for a highly respected and reputable organisation.
Great position for those with a consultative selling approach
Working alongside hundreds of retailers across 50 countries, our client is a global business that uses their unique software to engage and educate shoppers like they haven't seen before. Based in their office in London, our client have worked with the biggest names in the business to help deliver the best digital market ting experience to ensure that a businesses product is demonstrated accurately and efficiently to help increase basket value through re seller channels.
Key responsibilities include:
*Create and maintain devotion with the largest global brands through outstanding account management, project management and customer service
*Raise the profile of the company as a global content provider, building strong relationships through calls and 'virtual working relationships' with a variety of contacts within each Brand.
*Lead and inspire a virtual team within the company (by brand) to ensure the right people are doing the right things for the customer
*Set-up, deliver and be accountable for key accounts through calls and 'virtual meetings' that deliver value to the client (ensure they attend and benefit from the time)
*Manage Projects and associated work-streams (from planning to delivery) by driving tasks forward to meet planned deadlines and /or Service Level Agreements (SLAs)
*Pro-actively invent ways to delight the customer to create devotion and, in the rare event that things go wrong, be reactive and creative in putting things right
*Maintain an in-depth, semi-technical understanding of our solutions in order to create a position of leadership within the Brand community
*Develop a deep understanding of clients'ROI goals, product / service rhythm, marketing strategy and demographics
*Identify sales opportunities for performance improvement and work with the virtual team
*Build on-going relationships with only limited face to face interaction
*Balance revenue, client satisfaction and operational responsibilities while meeting deadlines
The successful Customer Relationship Manager is expected to drive loyalty, devotion and thereby retention of our clients biggest global clients. They will be accountable for everything that happens within their accounts and are supported by a strong technical team of class-leading professionals. Through weekly (often daily) calls with key staff at some of the world's largest brands, the Customer Relationship Manager will foster a trust relationship through which further revenue opportunities can be developed.
The successful Customer Relationship Manager will also work within their virtual team to support revenues through the profitable delivery of services across our entire online portfolio. This is an office-based role but occasional travel may be required within EMEA to meet and present to global brands as part of the virtual brand team.
Our Client is offering an excellent basic salary between £38,000 and £42,000 alongside an OTE f £25,000 upon hitting 100% of your target paid out quarterly.