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9 months ago
Basic Salary: 20,000 - 25,000
Location: Manchester
Job type: Permanent
Category: Customer Service Jobs
We have an exceptional opportunity for a customer focused process analyst to join our team.

Job Type: Permanent, Full Time, Monday to Friday, working 40 hours per week with some flexibility.

Location: Longley House, Longley Lane, Manchester, M22 4SY

Salary: 20K-25K per annum

Benefits: Exceptional benefits package (See below)

The Company

Established in 1998, Verastar supplies essential services such as utilities, telecoms and financial services to the small business market. We have exciting plans for growth and are looking for highly motivated individuals to further their careers with us.

Main Purpose of the Role:

To deliver continuous improvement with a key focus on the reduction of customer contact within the Operations functions.

Responsibilities will include but not be limited to the following: -

* Maintain a continuous improvement cycle

* Reduce customer contact within the Operations function

* Build relationships with colleagues to understand impacts of changes

* Identify, scope and recommend operational change

* Communicate the benefits of changes across departments

* Produce written documentation

* Track benefits of change

Skills and Experience Required - The successful candidate will be able to demonstrate:

* Excellent communication skills – both verbal and written

* Proven track record in a similar role and experience of identifying continuous improvement opportunities.

* Strong interpersonal skills and be comfortable dealing with people at all levels.


* STAR Bonus Scheme (Up to 10% salary bonus per year)

* Up to 31 days holiday per year

* Annual pay review

* Company pension Scheme

* Buy and Sell Holiday Scheme

* Investors in People accredited company

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