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29 days ago
Michael Page Sales
Basic Salary: £45000 - £55000 per annum + benefits
Location: London
Job type: Permanent
Business sector: B2C
Contact: Andy Jones
Sector: Customer Services
Category: Sales Manager Jobs

A London based start-up is looking for a Customer Experience Manager that loves travel!

The candidate must have experience leading and developing customer centric teams.

Client Details

Our client is a fast growing start-up within the travel sector.

Description

Our client is looking for a Customer Experience Manager to empower and lead the team behind their reputation for delivering a top class service to their growing community of travellers. In this important and challenging role, you will be an advocate for the business globally and be responsible for driving customer success across the company. You'll play a key role in reaching out to customers worldwide as they develop international markets.

Key Responsibilities:

  • Management of the customer experience teams in London, developing them into future stars of the business as they look after customers.
  • Growing the teams through successful planning, hiring, onboarding, and training.
  • Focusing in on the detail for each function within the department to get the best possible outcomes for their customers.
  • Act as a problem solver for clients, anticipating their needs to provide the best in-class service and support, as an escalation point where necessary.
  • Maximise the impact of the UK team by leveraging technology and identifying process efficiencies.
  • Protect existing revenue and increase repeat business through retention, loyalty, and up-sell strategy.

Profile

The successful Customer Experience Manager should have:

  • 3+ years of substantial experience managing a team (ideally in a high-growth start up environment)
  • A genuine passion for delivering great customer experiences, both in aggregate and at an individual level.
  • An unrivalled passion for people, you are committed to developing a team that have the drive to exceed expectation and progress through the company.
  • Flawless execution with a can-do mindset.
  • You are a data driven, analytical thinker.

Job Offer

Basic salary of £45,000 - £55,000 depending on experience

On top of salary there is a great benefits package which includes various travel perks, free lunch, equity options, and flexible work hours amongst other things.

There's also no red tape and you'll have loads of freedom to be creative and input your own ideas to help shape the future of the company.

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