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5 days ago
Santander
Location: UK
Job type: Permanent
Category: Customer Service Jobs
Customer Experience Insight Manager – Milton Keynes or Leicester

Job Title:

Customer Experience Insight Manager – Milton Keynes or Leicester

Region:

South East England

Date Closes:

03/01/2019

Ref Number:

A25943

Give it your all in a role that will support your growth

An exciting opportunity has arisen for a Customer Experience Insight Manager to join our CE Insights team. This position is flexible in regards to location and can be based in either Milton Keynes or Leicester, with travel between the sites.

As a Customer Experience Insight Manager you will be leading as a strong contributor to the analytical resources/capability of the team, working closely with all parts of the business ensuring the department objectives are achieved efficiently and effectively in alignment to our strategic objectives.

We’re passionate about helping people and businesses prosper and we strive to be simple, personal and fair in everything we do. That’s why we’ve built a culture of respect, where everyone is empowered to keep their promises and go above-and-beyond for our customers, colleagues and the communities we serve.

As a Customer Experience Insight Manager your main responsibilities will be

* Providing subject matter expertise and information to the business, using sound knowledge within Customer Experience, Customer Relationship Management, Customer Experience, Behavioural Economics, Data Science, Digital Marketing or UX.

* Managing and developing relationships with key internal stakeholders and acts a contributor to key functional projects.

* Undertaking projects/assignments and ensures compliance with legal and regulatory requirements to support our competitive position and shareholder value.

* Championing new ways of working, encouraging fast/ speedy delivery using agile/ lean or other new methods both within the business area and across other parts of the business

Minimum skills and experience required

* In-depth understanding of customers and knowledge of what motivates and drives customer behaviour to support customer centric decision making

* Track record of developing high quality analysis that has resulted in customer centric decisions

* In-depth commercial and customer experience knowledge of Products, Channels & Segments

* Advanced level knowledge of MS Office Suite including Excel & PowerPoint

* Advanced knowledge and extensive experience of BI Tools e.g. PEGA, SAS, Micro Strategy and / or programming languages e.g. SQL, Spark, Python, Base SAS etc.

Rewarding you

Salary is competitive

For your commitment and success, Santander offers a competitive basic salary with a distinct career development opportunity. In addition to your salary and bonus, we offer you a benefits package that’s flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.

Other Santander benefits include:

* Pension with generous contributions from Santander

* 30 days’ holiday plus bank holidays, with the option to purchase up to 5 contractual days per year

* £6,000 car allowance per year

* Company funded Individual Private medical Insurance

* Voluntary healthcare benefits at discounted rates such as Private medical insurance for your family, Dental insurance, Healthcare Cash Plan and Health assessments

* 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more

* Benefits supporting you and your family, such as Childcare vouchers, voluntary Life assurance and Critical illness

* Access to an All Employee car scheme

* Excellent employee recognition schemes, be recognised for demonstrating great behaviours

* Share in Santander’s success by investing in our Sharesave and Partnership shares plans

* Support your favourite causes through charitable giving and our community partnerships

Location:

Milton Keynes

You’ll be based in one of our biggest offices in the UK, right in the heart of Milton Keynes, home to a range of key functions including Marketing, Finance and Risk and conveniently located only a short walking distance from Milton Keynes Central rail station and Shopping Centre. Offering an onsite gym, restaurant, coffee shop and banking facilities, the atmosphere is a vibrant one with plenty of opportunities to socialise and get involved in local community and charity work.

OR

Leicester

You’ll be working in our Carlton Park offices just outside of Leicester city centre in Narborough. With a restaurant, coffee shop, Santander branch and free parking on site, well known childcare facility and gym nearby, it offers something for everyone.

Why Santander?

We’ll give you more than a job, we’ll give you a purpose – to help people and businesses prosper.

Our aim is to be the best bank for our people, customers, shareholders and communities and we’re making it happen by focusing on the behaviours that bring everyone together. By bringing passion, talking straight, embracing change, showing respect, speaking up, keeping promises, giving support, truly listening and actively collaborating, we believe we can really make a difference.

We’ve created an environment where we always put people first, that’s why we offer flexible work options to help you do your job in a way that suits you. Whatever your unique ambitions, you’ll have plenty of room to grow, with tailored training and development opportunities and a wide range of benefits designed to suit your lifestyle. What’s more, we’ll also support you in making a difference through our volunteering and fundraising schemes. Our commitment to our people hasn’t gone unnoticed and we’ve been listed as one of Britain’s Top Employers by the Top Employers Institute since 2012.

Time to apply

If this sounds like a role you’re interested in then please apply on the link below.

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