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5 months ago
AXA
Basic Salary: dependent on experience
Location: Ipswich
Job type: Permanent
Category: Call Centre Jobs
Description

Are you ready for a career?

Do you like variety in your work?

Do you truly believe customers should be at the heart of every decision?

Then consider our award winning claims function here in Ipswich as your next career opportunity. You’ll join an energetic Travel Claims department based in Ipswich Town Centre, just minutes from the train station.

You will be first point of contact for our customers reporting travel claims in their time of need. This could be anything from flight cancellations to theft. Sometimes our customers become ill or injured whilst on their travels, so you’ll support our customers through these times of need so being truly understanding and empathetic is very important for our customers.

When you join AXA you will learn all about travel insurance and over your career with us you will learn more about general insurance which will help show you what other potential opportunities this could lead to across AXA UK.

Every role is important to the success of our business and making sure we are there for our customers when they need us. That means you could start your journey dealing with post queries or straight on the phones helping our customers, but it all matters.

Travel claims is not easy, it’s tough sometimes so you will need to demonstrate a high level of customer service with a desire to do the right thing for your customer and excellent problem-solving skills. We represent our brand every time we answer the phone so brand awareness and business acumen is crucial.

We also need you to be adaptable to change quickly, who knows when the next volcano will erupt!

Our contact centre is open between the hours of 8.00am - 8.00pm, Monday to Friday and Saturdays between the hours 9.00am-5.00pm. We run shifts to cover all of these times so you must be able to commit to shift patterns.

Qualifications

Our core AXA values are a must:

• Putting our customer first. They are our future.
• We want you to have courage and bravery to be able to make the right decision and challenge us where you think we need to improve!
• Integrity is our compass. We need to trust our selves and each other. We need to trust our judgments in order to make the right decisions.
• One AXA – we are stronger when we work together. You need to be a team player.

We want you to have self pride in what you do and what you achieve so a passion to get things right for your customers is essential.

Empathetic and understanding, you’ll have communication skills which are second-to-none and the ability to build relationships with customers.

You should also have:

• Experience in working as part of a team in a frontline customer service role, ideally in a claims or office environment.
• A professional approach to customers and colleagues.
• Excellent computer skills.
• An inquisitive nature.
• A strong proactive and pragmatic approach.
• Ability to effectively manage your own workload and prioritise effectively, whilst maintaining an excellent level of accuracy and attention to detail.

The start date for this position will be the 03rd of June.

About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

Proud to be part of the AXA Group, the number one global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.

What We Offer

As you’d expect from a global leader, our reward package is a world-beater here’s a small selection of our current benefits.

•Bonus Scheme linked to yours and the company’s performance
•Pension scheme with employer contributions as well as your own
•Life assurance 10x reference salary (4x if not in the Pension Scheme)
•23 days holiday, increasing to 28 days by your fifth year of service
•Interest free season ticket loan scheme
•Access to MAX Benefits where you enjoy cashback and discounts on thousands of retails, holidays and purchases.
•Flex benefits such as holiday purchase, dental care, bikes for work.
•20% discount with EE
•50% of Pure Gym membership
•Discount on all AXA Insurance products, including car, home and travel insurance, breakdown cover & healthcare
•Investment in Professional Qualifications.
•35 hour contracted working week
•Onsite restaurant and coffee bar
•Onsite Car park (Subject to waiting list)



Important notice: We’ve recently become aware of a recruitment scam in which candidates are asked to be interviewed on Google Hangouts. It is not our policy to conduct interviews via Google Hangouts (we much prefer face-to-face), so if you have been asked to do this, please let the recruitment team know and we’ll do our best to advise you. Likewise, if you’re unsure if the person you’re speaking to is genuinely an AXA recruiter or the job you’re ing for is legitimately from AXA, please get in touch and we can check for you. We cannot be held responsible for any interviews conducted without our knowledge and authorisation. If you’re unsure and would like some advice, feel free to get in touch with our recruitment team.

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