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8 months ago
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Customer Care Professional Dutch Global New Accounts


American Express
Location: Brighton
Job type: Permanent
Category: Customer Service Jobs
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American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

This role involves the processing of Dutch card applications which customers submitted to American Express. The role is divided into customer servicing and analyst role; supporting customers through the application process as well as processing and analysing the applications. This includes different administrative tasks as well as talking with customers over the phone.

Global New Accounts is a diverse, multicultural and dynamic department servicing nine key European markets within the 1 John Street Brighton Hub. With a prime focus on delivering extraordinary customer service in all that we do, we are tasked with ensuring that the first experience customers have with American Express is one that demonstrates the principles of Relationship Care, whilst instilling trust, loyalty and most importantly security

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

Required skills:

Do you have what takes to build a career here?

* Must be a Dutch speaker (additional languages can be an advantage)

* Strong written and verbal communication

* Demonstrated ability to work both independently and in a team environment

* Experience in MS Office – Excel, PowerPoint and Word

* Customer service experience with exceptional listening and relationship building skills is an advantage

Why Global New Accounts (GNA) and American Express

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes GNA and American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Other Important Facts

* Incentive: We offer a competitive monthly bonus on top of your basic salary

* Operating hours for this position:

* Dutch Shift: Monday to Friday 08:00am – 4:00pm

* Overall Department Hours: Monday to Friday 07:00am – 20:00pm; Saturday 09:00am – 17:00pm

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: javascript:void(0); and javascript:void(0);

We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We’re interested in where you came from, but we’re even more excited about where you will go with American Express.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com orfor Russia based candidates).

ReqID: 18000406
Schedule (Full-Time/Part-Time): Full-time
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

This role involves the processing of Dutch card applications which customers submitted to American Express. The role is divided into customer servicing and analyst role; supporting customers through the application process as well as processing and analysing the applications. This includes different administrative tasks as well as talking with customers over the phone.

Global New Accounts is a diverse, multicultural and dynamic department servicing nine key European markets within the 1 John Street Brighton Hub. With a prime focus on delivering extraordinary customer service in all that we do, we are tasked with ensuring that the first experience customers have with American Express is one that demonstrates the principles of Relationship Care, whilst instilling trust, loyalty and most importantly security

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

Required skills:

Do you have what takes to build a career here?

* Must be a Dutch speaker (additional languages can be an advantage)

* Strong written and verbal communication

* Demonstrated ability to work both independently and in a team environment

* Experience in MS Office – Excel, PowerPoint and Word

* Customer service experience with exceptional listening and relationship building skills is an advantage

Why Global New Accounts (GNA) and American Express

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes GNA and American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Other Important Facts

* Incentive: We offer a competitive monthly bonus on top of your basic salary

* Operating hours for this position:

* Dutch Shift: Monday to Friday 08:00am – 4:00pm

* Overall Department Hours: Monday to Friday 07:00am – 20:00pm; Saturday 09:00am – 17:00pm

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: javascript:void(0); and javascript:void(0);

We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We’re interested in where you came from, but we’re even more excited about where you will go with American Express.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com orfor Russia based candidates).

ReqID: 18000406
Schedule (Full-Time/Part-Time): Full-time
Apply

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