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9 months ago
Basic Salary: £16,038.24 + 8% Flexibility Payment
Location: Oldbury
Job type: Contract
Category: Customer Service Jobs
Role: Member Sales & Service Customer Advisor

Grade: CS1

Salary: £16,038.24 + 8% Flexibility Payment

Location: Oldbury

As the UK’s leading breakdown organisation we are currently looking to recruit high calibre individuals for our Oldbury site. We have a number of exciting career opportunities available and will ensure that, throughout the course of your application, we will match your skills and experience to the right environment for you.

In the time it takes you to read this job description, we will have got around 20 members back on the road. We are the UK’s number one motoring organisation and you can help us keep it that way.

Do you strive to learn new skills? Are you looking for an exciting new opportunity? Does smashing your targets give you a sense of satisfaction?
As a Customer Advisor you will be at the front line of our business speaking with new and existing AA customers. Your role will be based around customer queries as well as new customers calling to find out about our services. You’ll soon become an expert!

You will be required to hit sales targets but this will be balanced with providing great customer service too.

Don’t worry! You will be given excellent front line training right from the word go from experienced members of the team.

As a Customer Advisor you will work a structured roster pattern, you will receive 4 weeks’ notice of your hours, your shifts will range in length between 4 hours and 10 hours per day within your contracted time band and will include working some weekends.

5 GCSE Grades A to C or equivalent
Excellent communication
Previous contact centre experience is desirable but not essential
Organisation and planning
Ability to work as part of a team
Persuasion and negotiating skills

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