24 days ago
Contract Type: Permanent
Working Pattern: Full Time
Salary: Competitive salary plus bonuses, benefits & staff discount
Closing Date: 19/07/2019
Are you looking for a new telephone-based customer service role?
Celebrate Life & Express Love
Customer Service Advisor (Contact Centre) - Signet Jewelers, Hockley, Birmingham (B19 1DS)
Full Time: 37 hours per week
Are you experienced in a call centre or customer service environment?
Would you like to be part of a successful, global business? If so, look no further!
We’re looking for a talented, telephone-based Customer Advisor at Signet Jewelers (H.Samuel & Ernest Jones), you’ll provide us with vital support responding to customer enquiries regarding; service, repairs, products and deliveries.
You’ll support our 450 retail stores throughout the country, this will include answering calls, checking stock and contacting suppliers and customers to arrange deliveries.
What you need to know
- Hours: 37 hours a week on a rota basis (working 5 days out of 7), working Monday through to Saturday
- Shifts: Starting at 9am through to 6pm
You will be required to work every other Saturday as a minimum.
Suitable Applicants must have telephone based customer service experience ideally from a call centre / Contact Centre environment and love providing amazing customer experiences.
If you’re confident in providing exceptional customer service and responding to customers via e mail professionally this could be the perfect role for you!
We offer a fantastic job and more…
We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:
*185 Hours Annual Leave (excluding Bank Holidays)
*Generous Staff Discount across all brands
*Real Rewards Corporate Discount
*Recommend a Friend Scheme
*Cycle to Work
*Shine with Signet – Recognition Platform
Be part of something special!
Signet is the name behind H.Samuel and Ernest Jones – so altogether, we have around 450 UK stores selling some of the most fashionable and exclusive watch and jewellery brands on the high street. But that’s not all. We also have stores in the US, Canada, Republic of Ireland and the Channel Islands. In fact, we’re the world’s largest retailer of diamond jewelry and the largest specialty retail jeweler in the US, UK and Canada.
Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer. We welcome applications from all sections of the community and value diversity. All employment is decided on the basis of qualifications, merit and business need
Your place in our world
Customer Team Leader
Customer Advisor - Contact Centre