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4 months ago
Bluetownonline Ltd.
Basic Salary: Up to £18000 per annum
Location: Huddersfield
Job type: Permanent
Contact: Bluetown Online
Category: Customer Service Jobs

Job Title: Customer Account Executive

Location: Huddersfield, West Yorkshire

Salary: up to £18,000 per annum, dependent upon experience

Job Type: Permanent, Full time: 37.5 hours Monday to Friday

Are you interested in Account Management?

Are you looking for an exciting new challenge?

Are you interested in new technology?

This company is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services who currently have an exciting opportunity for a Customer Account Executive.

Working with their growing Telematics and Driver Risk Team, this role provides an exciting opportunity for someone looking to take their first steps into account management or an experienced Account Executive

The Role:

The main purpose of the role is to support their customers through proactive ownership of your allocated accounts. You'll be providing detailed analysis of driver behaviour and journey information to fleet managers and drivers, producing statistical data on fleet risk, identifying trends and highlighting areas for improvement and opportunity, ensuring exceptional standards of customer service are delivered at all times.

Key Responsibilities:

  • Developing and build relationships with key customer contacts.
  • Identifying opportunities for cross-sell of additional products and services.
  • Highlighting areas for improvement and potential risks.
  • Assisting with the implementation of customer accounts.
  • Producing and understand statistical data from reports.
  • Working closely with colleagues to ensure high standards of customer service is delivered at all times.
  • Providing an excellent customer experience through building relationships to identify and accurately deliver to customer needs.
  • Maintaining focus on targeted objectives.
  • Attending briefings/meetings with team, peers and others when required.
  • Taking an active role in team working, sharing best practice and providing support to colleagues.
  • Taking ownership and recognise when to escalate to line manager.

The Candidate:

  • Experience in managing accounts would be an advantage but not essential.
  • Confident using MS Excel- Spreadsheets/ formulas.
  • Strong administration skills with excellent attention to detail.
  • Outstanding customer service and communication skills.
  • Ability to use own initiative and think outside the box.
  • Excellent telephone skills and the ability to remain calm under pressure.
  • Ability to work on your own or as part of a team.

What's in it for you?

Supporting you to be the best you can, they'll prepare you for success right from the start. When you join them, you'll enjoy a structured training programme and during your first 12 months, they will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn't stop there however as you will go on to learn and build further skills and as you progress your salary will too.

You'll enjoy some fantastic benefits too. For instance:

  • Competitive salary quarterly performance bonus
  • 25 days holiday increasing to 28 with length of service
  • Contributory pension scheme
  • Life assurance
  • Free eye tests and free car parking
  • Modern break out areas with kitchen facilities and TV area, and shower facilities for those that want to take advantage of their cycle to work scheme.
  • Discounts with local businesses

The company is one of the largest fleet and accident management specialists in the UK. To apply now click the APPLY button to send your CV and Covering Letter.

Candidates with experience of; Customer Service Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Admin Assistant Account Manager, Key Account Manager, Client Support, Account Consultant, Product Specialist, Experienced Account Manager, Business Development Manager may also be considered for this role.

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