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6 months ago
Location: Coventry
Job type: Permanent
Category: Customer Service Jobs
Coventry Outbound Customer Service Advisor

Location: Coventry, Agent Opening, GB

Req ID#:


About Us

SITEL is a global telecommunications firm that works in partnership with big brand names. Working in partnership with firms which pride themselves on delivering a premium service, SITEL provides first rate customer service and telecommunications solutions to further our client’s customer service practice and ethos. With sites stretching from Canada to New Zealand and over 60,000 employees worldwide, SITEL provides a dynamic and supportive environment within which to work, develop and progress.

Job Summary

If you enjoy working in a dynamic team of talented, driven staff, with the opportunity for rapid development and progression within a vibrant contact centre environment, then we want to hear from you. This is a great opportunity to join a leading global organisation as an Outbound Customer Service Advisor in our brand new, expanding site in Coventry.

Experience world-class with Sitel – global strength combined with local knowledge. As one powerful, cohesive global network, with 108 customer experience centres delivering the local touch, Sitel has the agility to tailor customer engagement at a local level, connecting with customers in meaningful ways.

As a Telemarketer, you will make outbound calls with our latest automated dialling system, contacting hearing-impaired customers on behalf of Amplifon, the UK’s leading dedicated Hearing Specialist Provider. Amplifon are completely independent, unlike their competitors, which allows them to tailor their service perfectly to every individual customer. As a Telemarketer you will discover the needs of every customer, and provide a bespoke experience that is unique to our client’s brand. You will book valuable customers in for promotional hearing tests and offer them a free trial with Amplifon’s latest hearing aids.

You will have a professional telephone manner with the ability to communicate with people at all levels. Previous outbound sales experience is advantageous but * Not essential. You will be a good rapport builder and hard worker.


Each of our unique locations are home to great people who love what they do. Sitel is a global leader in customer experience, and no matter which location you visit, you’ll soon become a part of our Sitel family.

Coventry Outbound Customer Service Advisor

Job Segment: Telecom, Telecommunications, Call Center, Customer Service, Technology

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