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about 1 month ago
PBA Sales Recruitment
Basic Salary: £30,000 to £35,000
Company benefits: Gym membership
Location: West London, Berkshire, Middlesex, Brentford, Surrey
Job type: Permanent
Business sector: B2B
Contact: James Vee
Category: Banking Sales Jobs, Account Manager Jobs

Account Manager - Merchant Services

West London

£33,000 basic salary - OTE 20% and a further 20% over achievement bonus, Free gym membership, pension

We a are looking for a Account manager who has a proven track record of growing account with SME retailers. Ideally coming from a financial/ Banking/ Payment or merchant services background.

The successful person for this position will be responsible for managing and developing an assigned merchant portfolio selling a range of Services including – Financial Services: Tax Free Shopping (TFS), Currency Choice (DCC). Account Development products including - Marketing Services, Business Intelligence and Training Programs at both clients Head Office and Store level. Also to attract and gain new Business Accounts.

Main duties and responsibilities

  • Accurate account management delivering Head Office objectives:

- Delivery of sales targets

- Delivery of new business targets and cross sell GB products to existing accounts

- Delivery of account specific contractual obligations

- High level Relationship Management

- Creation and delivery of account plans for all accounts

- Monitor and manage debts level of assigned accounts and minimise bed debts exposure

- Improve merchants knowledge and expertise with our services

- Accurate use of our ‘CRM’ system to plan, record and report account specific activity

  • Accurate account management delivering at Store Level objectives:

- Delivery of account specific contractual obligations & agreed activities at store level

- Delivery of all in-store staff training on Tax Free, Currency Choice

- Support of terminal installations

- Maximize TFS business (Issue Ratio and Refund Ratio management)

- Maximize DCC business (Hit Rate management)

- Business Statistics analysis, presentation, discussion and action with Store Managers on a regular basis as agreed by Sales Manager

- Action plans and store visits in line with company segmentation model

- Accurate use of CRM to plan, record and report account specific activity

Required

Ÿ 1-2 years’ experience of account management ideally in the FMCG, retail or financial services

Ÿ Proven experience of winning and developing new business

Ÿ Strong interpersonal, verbal and oral communication skills.

Ÿ The ability to learn on a steep learning curve.

Ÿ Driven and enthusiastic individuals, who can use their own initiative.

Ÿ The skills to build and maintain strong customer relationships with an ability to grasp customers’ current and potential needs.

Ÿ Strong negotiation and influencing skills

Ÿ Good use of time management skills, can demonstrate ability to prioritize

Ÿ Results-orientated with a proven track record of achieving targets.

Ÿ Good organizational skills with the ability to work for periods unsupervised.

Ÿ Ambitious and hardworking, with a genuine hunger for success.

Ÿ PC Literate. Competent user of Microsoft Office and spreadsheet applications

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