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9 months ago
Basic Salary: 18,000 - 24,000
Location: Manchester
Job type: Permanent
Category: Customer Service Jobs
Job ID: 290

Commercial Customer Service Associate

Department: Swinton Business

Location: Manchester

Role Type: permanent - full time

Salary: 18,000 - 24,000

Working Hours: 37.50 per week

Start Date: January 2019

The Role

Business Customer Service Associate

Our award winning team* is based in one of Manchester's newest landmark buildings, 101 Embankment, next to the Cathedral. In the heart of the city, within easy walking distance of all public transport links, you'll enjoy our unique customer-centric environment.

We're different from traditional Contact Centres. We don't have any call-time limits or call boards; our aim is for every Swinton Group customer to go away happy - regardless of how long it takes. You'll be part of an energetic
environment, with a diverse culture, using state-of-the-art office systems. Whilst you're building your career with us, we'll support you with extensive, ongoing training and development.

The business contact centre offers a wide range of Commercial Insurance solutions from Public Liability, Motor Trade Road Risk, Fleet, Taxi, Shops, Offices, Property, Professional Indemnity and more. Our Team deal with all aspects of insurance broking from New Business, Renewals and servicing and your role will be to offer a wide range of products to our Business customers. Within the role you will be expected to develop Commercial Product knowledge and learn brokerage skills in a professional environment.

As a Business Customer Service Associate in our Business contact centre, you'll be our voice at the other end of the phone, listening to customers, answering questions and making every customer feel at home. Working in our vibrant office, you'll enjoy it all at Swinton Insurance.

Building relationships with people who look for a diverse range of products, you'll identify what it is they need, and then match our products to those needs. We provide sales through service, so we are looking for those who can have confident conversations in terms of new business - however we are non-advisory so it's very much a customer focused approach.

Don't worry if you haven't worked in insurance before. So if you have plenty of customer service experience under your belt (whether that be in banking, sales or financial services), we'll train you up, teach you all you need to know, and turn you into one of our superstars. If you're friendly, enthusiastic and a hands-on kind of person, a Customer Service Associate job is just the thing for you. It's a fantastic opportunity within our industry, and an excellent springboard for your career.

We look for real go-getters, people who know what it means to put the customer first – and people who'll thrive on the opportunity to stand on their own two feet. All we ask is that you're determined to work hard and learn new
things every day – and with all the training and support you'll get throughout your career here, we really will give you everything you need to succeed.

In return, we'll do everything we can to look after you too. You'll be part of an ambitious business that's always thinking ahead – defining, planning and building for a better future.

You'll have your own rewards & benefits package, a personal development plan and lots of opportunities to do things the way you think they should be done.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit enquiry, a criminal record check, residency and right to work checks.

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