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5 months ago
Location: Folkestone
Job type: Contract
Category: Customer Service Jobs
Job Introduction

At Saga, our people are our business. Within our travel and cruise businesses we believe that if you are going to do it, do it properly. That is why we offer opportunities that match our vision, to inspire and enable possibilities.

This role is an important part of the Commercial team who strive to facilitate, to help and support the Holidays function of the business.

You will help to maintain a competitive edge in today’s fast-moving environment, only companies who have a real understanding of their business metrics and commercial, market and industry information and their impact on their customers will succeed. It is for these reasons that a focus on commercial analysis, is of upmost importance.

You will be a commercially astute individual who delivers optimal revenue and gross margin performance for the allocated Products within the PFG (Platform for Growth).

And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.

Role Responsibility

• Initial pricing for all holiday products to ensure that optimal profitability is achieved

• Deliver campaign, price and product activity to achieve and exceed the business plan targets and day to day trading performance

• Identify areas where tactical trading initiatives can maximise sales and assist the purchasing team in promoting destinations and product

• Build effective relationship with peers to deliver the PFG trading plan

• Review, track and analyse the market in terms of trends and competitor activity to ensure the trading plans for the product area within the PFG are effective and utilise opportunities

• Work with the Product Managers & Purchasing Managers to drive tactical offers where required

• Assist with regular rolling forecasts by product and destination in order to ensure optimal capacity and price strategies in place and timely financial forecasting

• Achieve margins and passenger numbers for each of the destinations managed in the assigned markets in line with the agreed plan

• Deliver actions and strategies for each of the destinations managed to achieve goals including ongoing maintenance of pricing on the reservations system

• Ensure capacity inventory levels are sufficient in order to facilitate demand throughout markets

• Ensure all products are competitive in the market

• Analyse weekly reports and make necessary pricing and yield decisions

• Review monthly sales reports with top selling holidays components and provide feedback on how to further grow business

• Champion and highlight areas where continued business efficiencies exist to improve profit and price points

• Actively contribute towards Saga holidays strategy and product plan

• Produce product lists for marketing activity

• Work closely with colleagues in Commercial, Purchasing, the Studio, Marketing and Aviation

• Maintain continuous dialogue with sales colleagues regarding priorities and challenges for respective markets

• Produce all bed and air seat buying plans for each season

• Review of all seat commitments as appropriate to given timescales - accountable for all committed risk for the designated product area within the PFG

• Manage the commercial brief process

• Produce and update all pricing grids in the CMS ready for studio production

• To thoroughly check all brochure and other artwork for accuracy and clarity of pricing and offers in line with relevant legislation and ensuring it achieves the commercial goals

• Management of air, seat and bed inventory requests

• Communication of pricing information and sales queries in a timely, accurate and concise manner

• Identify opportunities within SPINS and solos to drive and enable further growth in line with Company objectives

• Develop and manage product reporting dashboards that provide insight into booking trends (e.g. room nights, durations, seasonality, advance booking, late availability and room types -in addition to regular financial metrics)

• Create, manage and communicate actionable Intelligence for the wider commercial team

• Collaborate with other Group functions (e.g. Customer Insight and Sales) to share data and insights that can lead to meaningful action

• Work closely with the Purchasing team to provide robust and insightful data in preparation for product negotiations

• Constantly innovate and reinvent own knowledge and understanding of best practice around market trends, industry insights and business analysis

The Ideal Candidate

Capability, Knowledge and Experience:

• Excellent understanding of pricing and yield processes, commercial issues and impact on wider business

• Highly numerate, ability to monitor trends and patterns in business performance

• Good knowledge of ground and air rates and their effect on overall selling price and gross margin

• Ability to set and follow through clear targets and objectives

• Good IT & software skills including sound understanding & knowledge of TAURUS, Filemaker and Excel

• An understanding of the impact of decisions on the business now and in the future

• Sound understanding of Saga’s costing practices including gross margin protection

• Sound understanding of the Saga product range and the production process

• Excellent analytical skills and ability to digest detailed and complex information and provide detailed insights from large amounts of data

Education and Qualifications:

• Educated to degree level or equivalent (preferred)

Personal Characteristics:

• Ability to work under pressure and to tight deadlines

• Strong interpersonal skills – this role will involve working closely with all departments

• Ability to make decisions with confidence or identify when an issue should be escalated

• Excellent communication skills, both verbal and through presentation of data in reports

• Persuasion, negotiation, reasoning and problem-solving skills

• Initiative, diplomacy, tact and sound judgement

Package Description

The standard benefits when you join Saga include:

* Option to purchase a further 5 days annual leave per year

* Free private medical insurance after 1 years service

* Pension

* AXA Be Supported

* Apples Nursery (Folkestone only and on a waiting list basis)

* Free fruit

* Give as you earn

* Free eye tests

* Honeymoon benefit

* Sharebuy

* Salary finance

* Discounts on Saga holidays and insurance products

* A range of reductions and offers from leading retailers, travel groups and entertainment companies

* Long service awards

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

Learn more about the Saga business by watching our Saga plc Interim results for the six months ended 31st July 2018

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

Saga Group


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