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4 months ago
Michael Page Sales
Basic Salary: £35000 - £45000 per annum + Bonus
Location: London
Job type: Permanent
Business sector: B2B
Contact: James McMillan
Sector: Sales
Category: Account Manager Jobs

One of Europe's fastest growing Payment and Loyalty Fintechs is looking for a new Client Services Manager in London as a result of an exciting new partnership between the organisation and a well known brand.

Client Details

Client Success Manager - Payment & Loyalty Technology

The organisation is one of Europe's fastest growing Payment and Loyalty businesses

Description

Client Success Manager - Payment & Loyalty Technology

From day one you'll be expected to hit the ground running in an exciting new partnership between the organisation and a Globally-renowned name, with over 3,000 outlets in the UK alone.

You will be instrumental in growing and retaining strong client relationships and ensuring all internal teams are in step when it comes to providing a truly exceptional client experience. Specifically, you will be responsible for:

    • Account management: you'll build and maintain valuable B2B relationships with clients
    • Reporting & analytics: you'll regularly analyse client data and provide sound recommendations to enhance business growth.
    • Collaboration: you'll foster strong internal relationships across the organisation and partner company (Sales, Marketing, Engineering, Legal, Product, Finance)
    • Partnership engagement: you'll be mindful of brand and opportunities to maximise collaboration in the here and now and future.
    • Trouble-shoot: If any issue arises, you will triage and solve; you'll work with relevant teams to spot any common issues and drive forward with iterations to ensure that the organisation's products go from strength to strength.

Profile

Client Success Manager - Payment & Loyalty Technology

Requirements:

  • Experience gained in a client facing and B2B account management role such as Client Services Manager, Partnership Manager, Customer Success Manager, Account Manager, Relationship Manager, Account Executive or similar
  • Experience working in the hospitality, food and beverage and, or payments space is desirable
  • A track record of smashing targets and identifying client growth opportunities
  • Familiarity with Zendesk, Hubspot, Intercom, or MixPanel or similar is desirable
  • An entrepreneurial mind-set
  • Tech savvy - you are at ease demonstrating a product effectively
  • A confident and compelling communicator - both verbally and in writing
  • Strong presentation skills
  • Strong negotiation skills
  • Ability to handle volume and pace
  • Ability to handle ambiguity
  • Highly collaborative - able to work across teams (i.e with product, tech, legal, finance, marketing, account management) to deliver results
  • Able to join the dots and understand the impact of your actions in achieving wider goals / the big picture
  • A self-starter and able to prioritise own workload effectively
  • Excellent attention to detail
  • Experience of growing with a rapidly scaling company is desirable

Job Offer

A basic salary of £35,000 - £45,000 plus bonus and extensive company benefits.


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