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9 days ago
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Client Solutions Manager, FMCG


Facebook
Location: London
Job type: Permanent
Category: Customer Service Jobs
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Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

The Client Solutions Manager for Facebook’s Global Marketing Solutions team partners with our most strategic clients to make sure they are successful with Facebook. This is an outstanding opportunity to be at the center of some of Facebook's most important commercial relationships in the United Kingdom and Ireland region/portfolio.

The Client Solutions Manager is a strategic solution-driver who puts customers at the core of everything they do. This role is responsible for building and strengthening customer relationships, providing business insights, driving revenue, advertiser education, and satisfaction through a consultative, data-driven approach. You should have extensive knowledge of Facebook and the overall marketing ecosystem.

Success in this position requires strong consultative sales and analytical skills, a focus on client service and commercial acumen, and the ability to thrive in fast-paced, team-focused environment delivering against tight deadlines.

This role will be located in our London office.

RESPONSIBILITIES

Identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners

Manage strategic marketing conversations with clients, agencies, and partners

Responsible for educating clients on products, new solutions and best practices to drive adoption and grow existing business partnership

Use data and insights to guide strategy and implementation of Facebook solutions against client's marketing objectives

Build and manage relationships with key clients, agency partners (media, creative, marketing partners, etc.) at the senior level

Advise on media, measurement, and creative strategy to deliver against client goals

Collaboration with internal cross-functional teams and ability to manage complex workstreams

Flawless management of internal account operations (revenue delivery, media recommendations, troubleshooting issues, optimization opportunities)

Be an active contributor of the regional sales team to contribute to overall team goals and development

Ability to travel as needed

MINIMUM QUALIFICATIONS

8+ years’ experience working directly with marketing, media and/or consulting companies.

High intellectual curiosity and hunger to learn in an ambiguous environment

Consistently demonstrated high level of integrity and ownership

Experience delivering success in a global, matrix organisation

Experience building partnerships with senior internal and external stakeholders

Exceptional communication and presentation skills at all levels of an organization

Solid understanding of customer marketing funnel and traditional/online marketing ecosystem

Experience working with Excel and delivering actionable insights

Ability to act as a consultant for partners, establishing meaningful relationships and driving clients to action

Experience working effectively with cross-functional teams and with multiple layers within the organization (internally and externally). Able to lead multiple projects with minimal direction while maintaining a high attention to detail.

Ability to communicate, collaborate and work effectively in a team

Effective and creative problem-solving and decision-making skills

Ability to travel as needed for client and agency meetings

PREFERRED QUALIFICATIONS

BA/BS and Master degree preferred BS in Marketing, Economics or Business, Statistics, Engineering, Computer Science

Experience working directly with/at top-tier agencies (advertising/digital/media), industry experience, or consultant background

Solid understanding of brand measurement fundamentals

Experience as a Facebook user and knowledge of Facebook’s ad products

An understanding of ad tech, working with data, knowledge of SQL, relational databases, and/or statistical packages a plus

Competitive Salary including the following benefits :

Medical Benefits

Dental Benefits

Vision Benefits

Pension Benefits

Life Assurance

Childcare Benefits

Gym Benefits

Transport benefits

Laundry Benefit

Posted: 16 May 2019

Closing date: 13 June 2019

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

The Client Solutions Manager for Facebook’s Global Marketing Solutions team partners with our most strategic clients to make sure they are successful with Facebook. This is an outstanding opportunity to be at the center of some of Facebook's most important commercial relationships in the United Kingdom and Ireland region/portfolio.

The Client Solutions Manager is a strategic solution-driver who puts customers at the core of everything they do. This role is responsible for building and strengthening customer relationships, providing business insights, driving revenue, advertiser education, and satisfaction through a consultative, data-driven approach. You should have extensive knowledge of Facebook and the overall marketing ecosystem.

Success in this position requires strong consultative sales and analytical skills, a focus on client service and commercial acumen, and the ability to thrive in fast-paced, team-focused environment delivering against tight deadlines.

This role will be located in our London office.

RESPONSIBILITIES

Identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners

Manage strategic marketing conversations with clients, agencies, and partners

Responsible for educating clients on products, new solutions and best practices to drive adoption and grow existing business partnership

Use data and insights to guide strategy and implementation of Facebook solutions against client's marketing objectives

Build and manage relationships with key clients, agency partners (media, creative, marketing partners, etc.) at the senior level

Advise on media, measurement, and creative strategy to deliver against client goals

Collaboration with internal cross-functional teams and ability to manage complex workstreams

Flawless management of internal account operations (revenue delivery, media recommendations, troubleshooting issues, optimization opportunities)

Be an active contributor of the regional sales team to contribute to overall team goals and development

Ability to travel as needed

MINIMUM QUALIFICATIONS

8+ years’ experience working directly with marketing, media and/or consulting companies.

High intellectual curiosity and hunger to learn in an ambiguous environment

Consistently demonstrated high level of integrity and ownership

Experience delivering success in a global, matrix organisation

Experience building partnerships with senior internal and external stakeholders

Exceptional communication and presentation skills at all levels of an organization

Solid understanding of customer marketing funnel and traditional/online marketing ecosystem

Experience working with Excel and delivering actionable insights

Ability to act as a consultant for partners, establishing meaningful relationships and driving clients to action

Experience working effectively with cross-functional teams and with multiple layers within the organization (internally and externally). Able to lead multiple projects with minimal direction while maintaining a high attention to detail.

Ability to communicate, collaborate and work effectively in a team

Effective and creative problem-solving and decision-making skills

Ability to travel as needed for client and agency meetings

PREFERRED QUALIFICATIONS

BA/BS and Master degree preferred BS in Marketing, Economics or Business, Statistics, Engineering, Computer Science

Experience working directly with/at top-tier agencies (advertising/digital/media), industry experience, or consultant background

Solid understanding of brand measurement fundamentals

Experience as a Facebook user and knowledge of Facebook’s ad products

An understanding of ad tech, working with data, knowledge of SQL, relational databases, and/or statistical packages a plus

Competitive Salary including the following benefits :

Medical Benefits

Dental Benefits

Vision Benefits

Pension Benefits

Life Assurance

Childcare Benefits

Gym Benefits

Transport benefits

Laundry Benefit

Posted: 16 May 2019

Closing date: 13 June 2019

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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