7 months ago
Client Relationship Manager - German Speaking
Client Partner role is a service delivery position focused on client
service and retention, rather than business development. In this role you
will achieve world-class levels of client support, value-orientated usage,
retention, and client loyalty, ensuring clients use and receive value from
their purchased Gartner services.
Client Partner role provides a great opportunity to work with an international
and dynamic team, delivering valuable insight to C-level clients in large
organisations whilst developing your career in a fast growing organisation and
gaining a very attractive salary package.
* Proactively build
relationships with existing Senior IT Leaders and C-level clients over the
phone to ensure that they are engaged and getting the highest return on
their investment in Gartner.
* Becoming a strategic partner to clients by
keeping up to date with their key challenges and opportunities.
* Drive continuous
client usage of the services purchased by ensuring the connection of key IT
decisions and initiatives to Gartner expertise
* Being the main point of contact for any support
clients require with their Gartner service.
* Partner with Sales
Executives to manage and retain client relationships and build client
* Understand and capture how the client
measures value and ensure this is over delivered throughout the contract
* Continually stay abreast of new product
offerings and technology
You are the right candidate for this role if you have:
Must be fluent in German and English at
a business level
Bachelor's degree AND/OR 1-3 years’
work experience in an account management/ service role.
Proven ability to build strong client
relationships with senior stakeholders.
Evidence of over-achieving goals (top
Are goal orientated with positive
attitude towards KPIs and targets
Excellent oral and written communication
Well defined prioritisation and
Technology knowledge preferred
Demonstrated ability to work well in
fast paced environment and to deadlines.
Job ID 00018233