7 days ago
North East England
Job title: Claims Advisor
Salary: £16000, full-time employees will also receive an additional £20 per day when working up to 12.30am.
Hours of work: Fixed Term Contract with a current end date of 30th June 2019
Working hours Full-Time 5.00pm - 12.30am (7 hour shift with ½ hour lunch)
Your role as a Claims Advisor will be to provide an excellent standard of service to customers, clients and regulatory bodies through supporting the investigation and resolution of Subject Access Requests (SARs) in line with agreed timescales and regulatory guidelines.
You will respond, resolve and log the customer queries on our database, liaise with third parties, collate information and escalate any potential risks.
You must have experience working in a customer-focused environment, good verbal and written communication, strong organisational skills and attention to detail.
Other benefits include; Contributory pension scheme, life assurance, and discounts on a wide range of high street retailers. Additionally, your salary will continue to progress through the salary range for your role as your career develops with Santander.
Established in the UK in 2007, Santander Operations provides Operational Services to more than 14 million Santander UK customers, and 600,000 business and corporate customers. With over 3,000 employees, based at over 10 UK sites supporting over 800 Santander UK branches.
If you share our purpose to help people and businesses prosper and want to help fulfil our aim to be the best retail and commercial bank, this role could be for you.