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about 1 month ago
techUK
Basic Salary: £35,000-£40,000
Company benefits: Pension scheme
Location: London City
Job type: Permanent
Business sector: B2B
Contact: HR and Recruitment Team
Category: Account Manager Jobs

Business Services and Customer Relationship Manager

Purpose

techUK has strong member representation across a broad range of tech markets and strives to be at the forefront of thinking about the key commercial, policy and regulatory factors shaping the sector. techUK provides technology industry leadership across private and public-sector programmes representing organisations across global corporates, SMEs and start-ups.

techUK’s training programme delivers training courses to both members and non-members. These courses provide access to high quality specialised business training for the technology sector at preferential rates for members.

techUK’s software escrow business has built 30 years’ experience in delivering one of the UK’s most established services. The aim is to provide customers purchasing software with an added safeguard protecting them, should their supplier go out of business, at a highly competitive price.

The Business Services Team also leads the Professional Services Groups for Legal Affairs and Marketing and Sales.

Role Overview

The Business Services and Customer Relationship Manager (BSCRM) is responsible for leading the creation, targeting and successful delivery of our Business Services offerings resulting in successful achievement of the revenue targets relating to income and profit.

The BSCRM is responsible for the positioning, sales and marketing, customer relationship (new and existing), promotions, establishing future areas of growth and delivering increasing profitability for both techUK’s training programme and software escrow business.

We require a sales and marketing focussed individual who can demonstrate an understanding of how to create and deliver added value services that support our members and non-member customer business activities through demonstrating value creation and ROI. This is a customer facing role and the candidate will be required to develop client/ member relationships and win new business as a key priority. The successful candidate is likely to have sales/ account management experience as well as an understanding of membership organisations and business services offerings.

The position requires the individual to work effectively, through a range of partners and suppliers, to market and sell our services; securing annual gross and net revenue targets through the delivery of a programme of training courses, whilst simultaneously performing a marketing and sales role for the software escrow service. Both services are revenue generating and seek to maximise and grow profitability each year.

These techUK services are a mixture of value-added member services and revenue and profit-generating services.

In addition, the incumbent is responsible for delivering the sales and marketing plan relating to the delivery of services and outputs from the marketing & sales and legal affairs groups.

The person appointed will show capability and potential to build on our business services, an ability to sell these services to members and other partners, an ability to negotiate with service providers and manage the contractual relationships between techUK, its partners and customers.

This role requires someone who has the communication skills, confidence and drive to grow their own profile and that of techUK. This is a hands-on role, with a small supporting team and you will be expected to create, manage and close your own revenue opportunities as a key part of the role.

The role is target driven, working towards monthly, quarterly and annual fiscal targets for Gross and Net revenue along with the management of costs. The role works alongside a Business Services Manager and a Business Services Assistant who are responsible for the operational delivery of our Business Services. The BSCRM will be work closely and support the required tasks and responsibilities across the team to ensure the delivery of the best quality programme of services and financial results with the available resource.

This is a full-time role based at techUK’s central London office.

Key Responsibilities

Training and Development

  • Achieve budgets/ targets

  • Develop and implement a marketing and sales programme for over 50 courses and in-house training services, delivered to techUK members and non-members

  • Produce an annual business plan outlining service positioning, target market, pricing and promotions and future areas of growth

  • Support Identification, recruitment and managing of relationships with training partners

  • Support programme development through consultation with customers and by analysis of feedback

  • Prepare digital marketing materials including; monthly e-bulletins; email; social media messaging and brochures

  • Support production of website content promoting our offerings

  • Liaise with accounts, suppliers and customers regarding billing and accounting issues/enquiries

Software Escrow Service

  • Achieve budgets/targets

  • Produce an annual business plan outlining service positioning, target market, pricing and promotions and future areas of growth with an emphasis on new customer acquisition

  • Handle sales enquiries from existing and prospective customers

  • Produce marketing materials including brochure and website copy, plan and implement digital marketing campaigns

  • Account manage existing customers and handle queries relating to escrow agreements

  • Liaise with accounts, suppliers and customers regarding billing and accounting issues/enquiries

Professional Services Groups and other Services

  • Lead, manage and support the group activity, developing the delivery of services to the marketing, legal affairs and HR groups

  • Lead, manage and support the Manage the successful delivery of the Legal Advice Services

Person Specificiation

Competencies

  • Ability to generate enquiries and close opportunities

  • Output oriented with a track record of delivery

  • Numerate, comfortable working with and analysing data

  • A strong team player, committed to helping colleagues achieve their goals

  • Ability to work quickly to deadline delivering high quality outputs

  • Strong written and oral communication skills. The individual must have the ability to craft insightful marketing content and services proposals

  • Strong personal and professional integrity required to develop and maintain trust and represent the sector

  • Experience of managing relationships with a diverse range of stakeholders and comfortable working with senior individuals in Industry and within government

  • Capability to use the tools and technologies techUK provides, including but not limited to Microsoft Office, CRM, Social Media, Web tools and remote access software

  • Demonstrates a broad understanding of the technology industry landscape and the positioning and role of trade bodies

Required Experience

  • Strong and demonstrable experience in selling service propositions

  • Strong and demonstrable sales execution experience and proven target achievement success

  • Experience in sales planning, reporting and measurement

Reporting line

The position reports to directly to the Head of Business Development with a dotted line into the Director and Marketing and Membership.

This job specification is a guide to the work required but does not form part of any contract of employment and may change from time-to-time to reflect changing circumstances.

About techUK

techUK represents the companies and technologies that are defining today the world that we will live in tomorrow. 900 companies are members of techUK. Collectively they employ more than 700,000 people, about half of all tech sector jobs in the UK. These companies range from leading FTSE 100 companies to new innovative start-ups. The majority of our members are small and medium sized businesses.

techUK is committed to helping its members grow, by:

  • Developing markets

  • Developing relationships and networks

  • Reducing business costs and risks

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