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24 days ago
Basic Salary: Competitive
Location: Milton Keynes
Job type: Permanent
Category: Professional Sales Jobs
Business Consultant, Process Design and Change Management- Milton Keynes

Job Title:

Business Consultant, Process Design and Change Management- Milton Keynes


South East England

Date Closes:


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Making banking easier for all of our customers

We have an exciting opportunity for a Business Consultant, Process Design and Change Management to join our team in Milton Keynes.

Working within a fast paced environment you will be responsible for the end to end process design and change management which impacts Retail and Business Banking Customers. As the Business Consultant, you will lead on the successful design of business processes and definition of business requirements, as well as managing high profile implementations. You will report to Santander UK leadership on progress against the divisions and banks strategic plans, including alignment to the Simple, Personal and Fair objectives.

This position sits within the Mortgage Process and Change function within the Mortgage Domain, which plays an important role in the continual improvement of business processes, operational efficiency and customer service propositions, moving Santander UK to being one of the most efficient banks in the UK. The Mortgage Domain is playing a leading role in transforming the bank, both technologically and culturally. We have created new structures and approaches designed to foster collaboration, agile practices and enhance our current technology.

We’re passionate about helping people and businesses prosper and we strive to be simple, personal and fair in everything we do. That’s why we’ve built a culture of respect, where everyone is empowered to keep their promises and go above-and-beyond for our customers, colleagues and the communities we serve.

As a Business Consultant – Process Design and Change Management your main responsibilities will be

* Creating detailed and thorough as-is analysis of different products and processes where they don’t exist.
* Engaging with core SME’s to design to-be processes that focus on the customer for Santander’s products, alongside the IT deliverables as part of the projects.
* Working in Agile product teams, collaborating with business and IT stakeholders.
* Maintaining stakeholder relationships to successfully drive the project to completion, identifying all required information and balancing the competing priorities across the organisation.
* Leading and working collaboratively with cross functional project teams to ensure the successful delivery of change projects within the Bank; maintaining effective project governance deliverables, including impact assessments, implementation plans and RAID logs.
* Ensuring that technical requirement documents or prototypes are created to the correct specifications as outlined by the business requirement documents.
* Engaging with core SME’s to agree UAT approach, creating test scripts and supporting UAT execution.

Minimum skills and experience required

* Strong project management and stakeholder management skills; proven in managing deliverables to deadlines with great communication skills.
* Previous experience with Retail and Business Banking products and processes.
* Ability to understand the limitations and opportunities provided by Digital channels such as internet and mobile.
* Ability to collect, analyse and condense complex and dispersed information.
* Ability to manage ambiguity and independent work-; Proactive, takes the lead and thrives in a challenging environment; ability to take the lead in unclear circumstances in order to progress an initiative.

Rewarding you

Salary is Competitive

For your commitment and success, Santander offers a competitive basic salary with a distinct career development opportunity. In addition to your salary and bonus, we offer you a benefits package that’s flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.

Other Santander benefits include:

* Pension with generous contributions from Santander
* 27 days’ holiday plus bank holidays, with the option to purchase up to 5 contractual days per year
* Voluntary healthcare benefits at discounted rates such as Private medical insurance, Dental insurance, Healthcare Cash Plan and Health assessments
* 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more
* Benefits supporting you and your family, such as voluntary Life assurance and Critical illness cover
* Option to a Company car if you drive more than 8,000 business miles per year
* Access to an All Employee car scheme
* Excellent employee recognition schemes - be recognised for demonstrating great behaviours
* Share in Santander’s success by investing in our Sharesave and Partnership shares plans
* Support your favourite causes through charitable giving and our community partnerships


Milton Keynes

Why Santander?

We’ll give you more than a job, we’ll give you a purpose – to help people and businesses prosper.

Our aim is to be the best bank for our people, customers, shareholders and communities and we’re making it happen by focusing on the behaviours that bring everyone together. By bringing passion, talking straight, embracing change, showing respect, speaking up, keeping promises, giving support, truly listening and actively collaborating, we believe we can really make a difference.

We’ve created an environment where we always put people first, that’s why we offer flexible work options to help you do your job in a way that suits you. Whatever your unique ambitions, you’ll have plenty of room to grow, with tailored training and development opportunities and a wide range of benefits designed to suit your lifestyle. What’s more, we’ll also support you in making a difference through our volunteering and fundraising schemes. Our commitment to our people hasn’t gone unnoticed and we’ve been listed as one of Britain’s Top Employers by the Top Employers Institute since 2012.

Time to apply

If this sounds like a role you’re interested in then please apply on the link below.

Equal Opportunities Statement

Santander are an equal opportunities employer who are simple, personal and fair in everything we do. For more information on our commitment to equal opportunities, please visit our diversity page here.

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