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5 months ago
Basic Salary: Competitive
Location: Hatfield
Job type: Permanent
Category: Customer Service Jobs
Business Assurance Analyst (108282)

Job function
: Finance

Main location
: UK & Ireland-United Kingdom-Hertfordshire-Hatfield

: Full-time

Working pattern
: Standard

Salary : Competitive

Closing date
: Ongoing

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

The role holder will support and lead on business improvement activities, delivering customer satisfaction, cost reduction and revenue growth where applicable

What you'll be doing

To assure the monitoring, validation and reconciliation of e2e processes of the revenue, cost and margin cycles

To ensure they are timely, complete and accurate in addition to promoting customer confidence through robust control improvements

To promote margin improvement and accuracy through robust margin reconciliations between Order through to Billing systems for all products and services

To assure the implementation and integration of products, services and systems in order to reduce and prevent revenue leakage through monitoring models or reduce cost where applicable

Lead as an expert in Requirements gathering, Requirements Management, Data Analysis, Data Modelling and Root cause analysis

To work closely with Product, Operational, Engineering & Finance units, supporting change initiatives that will reduce revenue leakage, measurably reduce costs and therefore increase margin. Also as a result, then aim to improve organisational efficiency and productivity

Supporting the Billing Dispute team, through transformational programmes that drive efficiencies and or process system improvements that reduce disputes that they receive

Proficiency in multiple languages to collaborate more effectively with the off-shore teams

We'll also need to see these on your CV

Experience in revenue assurance, billing, networks, engineering and procurement systems and processes

Openreach/Fixed Telecommunication products knowledge

In depth experience on technical expertise like SQL Server, Oracle 11g, Unix, Linux and ETL Tools

Advanced level of data modelling and data mining

Experience of interrogating Billing systems, Order/Provisioning/Other systems and DWH solutions

Experience on Revenue Assurance Tool – WeDo RAID

Advanced level of MS Access & Excel skills that can clearly be demonstrated through practical application, which should include items such as pivot tables, advanced formulae VBA, full utilization of access objects etc.

Advanced level in other Microsoft applications like MS Visio, PowerPoint, InfoPath, OneNote and Word

Ability to document complex process and controls including process mapping exercise

Experience with R-Language and other statistical analysis tools

Oracle Business Intelligence utilisation and data visualisation tools

Experience with management information and financial systems

In-depth experience on Informatica

Project and virtual team Management


Project Management experience

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