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5 months ago
Location: London
Job type: Permanent
Category: Customer Service Jobs
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Workplace by Facebook's mission is to give the world a place to work together. Launched in 2016, Workplace is an enterprise communications platform that is used by over 30,000 organisations of all sizes worldwide to transform how they connect, collaborate and get work done. To help with the ongoing growth of the Workplace business, we are seeking a world-class business analyst who is passionate about Workplace by Facebook and the role that a connected workforce can play in improving the productivity of an organisation.

We are looking for an experienced Business Analyst to join the team and provide analytic strength to an exciting, emerging business within Facebook. The role will be part of the Workplace Operations team, and will entail driving analytics to inform sales strategy, understand business performance, improve efficiency through automation and enable senior leadership to make effective, data-driven operating decisions. The Business Analyst will partner with cross-functional stakeholders including Engineering, Business Intelligence and Sales, to design and deliver analytically driven insights and solutions.

The ideal candidate will be an energetic and enthusiastic individual who is passionate about Facebook, has a strong analytical and consultative mindset, and a deep understanding of databases and data visualization. Coupled with this, they will have the ability to thrive in a dynamic, fast-paced environment delivering against tight deadlines, and a passion for scaling operations through automation.


Conduct analysis using internal and external data (e.g. customer, user, revenue, product, market, industry) to derive insights that will drive business decisions

Understand SaaS Industry trends, and develop in-depth analyses and reporting solutions that provide actionable insights, enabling sales leaders to drive growth of Workplace business.

Work effectively with cross-functional teams globally, assimilating requirements, driving results in the form of data insights and building strategic partnerships

Analyse regional, channel and vertical performance, identifying levers for driving revenue and user growth, and presenting recommendations in either visual or written format

Conduct deep dives and mine massive amounts of data to extract meaningful insights for the sales and marketing teams

Support the Workplace Team with setting goals/KPIs and with key planning efforts as needed

Focus on process and continuous improvement of core projects through automation and process enhancement

Conceptualise and build centralised tools (including dashboards) that the Workplace team can use to extract data / insights for daily business management in an automated manner

Drive operational excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business


Bachelor's or Master's degree in Math, Statistics, Economics, Computer Science, Physics, or other quantitative fields or deep commensurate professional experience

Exceptional analytical skills, with experience solving ambiguous problems using data and providing practical business insights

Sound understanding of sales cycle and business metrics (conversion, MRR, churn), with experience in tracking and reporting them

Strong SQL and advanced Excel skills

Experience with data visualisation tools such as Tableau, Micro Strategy, etc.

Prior experience in data analytics and statistical programming languages such as R, Python, etc.

A proactive “can-do” attitude, with the ability to work autonomously, managing, prioritising and delivering multiple projects in a fast-paced, cross-functional environment

Strong interpersonal skills with demonstrated ability to relay technical content to general audiences

Strong written and verbal communication skills. Skilled in presenting analytical insights in visual form

Experience working with sales, marketing and/ or sales operations team

Ability to communicate, engage and influence a range of cross functional and senior colleagues

Competitive Salary including the following benefits :

Medical Benefits

Dental Benefits

Vision Benefits

Pension Benefits

Life Assurance

Childcare Benefits

Gym Benefits

Transport benefits

Laundry Benefit

Posted date: 5 December 2018

Closing date: 2 January 2019


Prior B2B SaaS experience including sales / business analytics or operations

Salesforce knowledge and expertise and understanding of SaaS sales and marketing funnel metrics

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