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7 months ago
Location: UK
Job type: Permanent
Category: Customer Service Jobs
Business Administrator - Contracts Division

At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a top 10 place in the top 30 Best Big Companies to Work for in the Sunday Times for recognition of excellence in the workplace.

Howdens Joinery, a trade only business with over 600 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment to Her Majesty the Queen in 2015 for our quality and excellence. Despite its scale, Howdens remains a local business with traditional values.

We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. We are seeking talented people to help us continue to grow our business and are now looking to recruit a:

Business Administrator – Contracts Division

In order to meet the ever growing demands and success of our contract division we are now looking for experienced business administrators. Based in our purpose built hub in the Avonmouth area of Bristol and reporting to the Office Manager you will be responsible for ensuring our contract customers a service that supports our reputation for excellent products and customer care. This could be an ideal opportunity for someone looking to develop their administration career or an experienced administrator looking for a different challenge both full time and part time will be considered (with the expectation that hours are increased, with notice, to provide cover as and when necessary)

Responsibilities in brief:

* Provide administration support to our Contract Manager and Regional Contract Managers

* Responsible for effectively dealing with queries from Trade only contract customers over the phone including providing solutions or escalating as and when necessary

* Price kitchen designs and prepare presentation packs for tenders

* Ensure all administration is processed and completed accurately and within specified timelines

* Prepare relevant paperwork for our Regional Contracts Managers to required specification

* Liaise with our Credit Control department in response to account queries

* Invoicing and data entry

* Producing relevant reports as and when required

* Liaise with other departments including Depots and NDCs

Personal attributes and skills

* Excellent customer service skills

* Ability to communicate and influence effectively at all levels

* Ideally experienced in pricing from designs and preparing presentation packs

* Commercial awareness

* Strong organisation skills who prides themselves on accuracy and delivering a quality service and achieving deadlines

* Strong MS Word, Excel and data entry knowledge

* Self-starter who is flexible, approachable and a team player

Howdens deeply value team working and reward our people in line with individual and team success through a competitive package of benefits including;

* Competitive salary

* Bonus (profit related)

* Matched contribution pension scheme

* Team incentives and outings

* 24 days holiday, rising to 26 days after 5 years

* Staff discount on Howdens products

* Share awards and prize draws

* Long service awards

No Agencies

Apply now

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