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6 months ago
Nationwide Building Society
Basic Salary: Competitive
Location: Bournemouth
Job type: Permanent
Category: Customer Service Jobs

We need:
• A Dedicated Broker Support Advisor in our Bournemouth Office
• Starting salary £19,647
• Full-time, Permanent Contract

Intermediary Relationships is the dual branded support function for Intermediaries for both Nationwide and The Mortgage Works. Within this role, you will provide telephone based support to our Intermediaries and Sales force on products, criteria and case queries for both brands.

Who we're looking for

Who we're looking for
• You should be PC literate and capable of working across multi-systems, ensuring attention to detail and accuracy at all times
• An excellent communicator, you will be able to demonstrate outstanding customer service to both internal and external clients
• You should be a flexible team player and have a positive attitude to work, proactively managing your own time and organising your work effectively
• You will also be a competent problem solver, capable of dealing with a number of tasks and processes at any one time
• You will have a good understanding of mortgages and working knowledge of products and criteria

It would be nice if you also had, or were studying for:
• Ce-MAP

What you'll be doing

You will be delivering excellent customer service by ensuring the needs of our intermediaries are met in line with group policy; providing accurate phone based information and support with product, criteria and case assistance on both Nationwide and TMW brands.

Using business relationships you will seek new business opportunities for our Business Development Managers in order to support the division to achieve business volumes. You will be committed to a continuous improvement culture and actively seek to improve processes on an ongoing basis. You will need to have excellent time management skills together with the ability to multi task in order to optimise intermediary engagement.

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