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9 months ago
Hays Travel
Location: South West
Job type: Permanent
Category: Sales Manager Jobs

Job Title: Branch Manager

Department: Retail

Hours: Up to 37.5 hours per week,
as per retail rota

Role Summary

Training and developing a team of Consultants, you will be responsible for
developing and motivating your team to deliver exceptional customer service in
order to maximise sales and overall profitability, whilst ensuring the branch
runsefficiently and effectively in line with company procedures. You will be
passionate about finding every customer who walks through the door their ideal
holiday in order to achieve both individual and team sales targets. You will
lead by example and direct the coaching and development of staff to ensure the
company’s high standards are maintained. In addition you will be involved in
more complex situations that may arise in order to retain the loyalty and trust
of your clients and staff.

Key Responsibilities

* Ensure
overall profitability of the branch is achieved by maximising all sales to the
fullest potential
* Ensure
the effective day-to-day operation of the retail branch and foreign exchange
* Supervising,
coaching and developing branch staff
* Ensure the health, safety and general welfare of branch staff
* Identifying and meeting customers’
needs by providing exceptional customer service at all times
* Increase
the exposure of the branch and develop new business leads
* Use social media to promote offers,
generate customer engagement and sales leads
* Lead by
example by achieving set targets covering all aspects of the retail branch
* Monitor
staff performance, addressing any areas for development in order to achieve
maximum staff productivity whilst ensuring staff motivation and morale is
* Figurehead
within local community and attend all promotional activities & events
* Ensure
that excellent customer service is provided at all times
* Attend
Managers meeting, conferences and promotional events as required
* Effectively
perform administrative duties
* Ensure
both branch and staff appearance conform to company standards
* Ensure
that all practices relating to health & safety in the workplace and
security of the retail branch are adhered to and that any issues that may arise
are identified and reported in an efficient and timely manner
* Recruiting of direct reporting staff

Competencies Required

* Good leadership skills/experience of working within
a supervisory role
* Ability to coach, develop and motivate a team
* Ability to work towards individual and team sales
* Excellent communication and customer service
* Good accuracy and numerical skills with the ability
to understand and interpret financial statistic
* Enthusiasm and positive attitude with a commitment
to contribute to the growth of the business and to assist with the
development of its employees to maximise job satisfaction and performance

Technical Skills Required

* IT software packages including Microsoft Office and
Outlook as well as in-house travel booking systems
* File management skills
* Web navigation skills
* E-mail management skills
* Scanner knowledge

Qualifications / Experience

* Previous travel
agency sales experience with a proven sales record
* Previous
managerial/supervisory experience whilst working within a retail travel branch
* Excellent travel
product knowledge with a good working knowledge of tour operator systems


* To undertake any other duties that may fall into
the job criteria
* To conform with all company policies and procedures
including Health and Safety
* To treat all employees, customers and suppliers
with dignity and respect
* This job description is not intended as an
exhaustive list of all duties and responsibilities of the post but simply
reflects the key areas involved

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