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6 months ago
Hays Travel
Location: North East
Job type: Permanent
Category: Sales Manager Jobs

Job Title: Branch Manager

Department: Retail

Hours: Up to 37.5 hours per week,
as per retail rota

Role Summary

Training and developing a team of consultants, you will be responsible for motivating
your team to deliver exceptional customer service in order to maximise sales
and overall profitability, whilst ensuring the branch runs efficiently and
effectively in line with company procedures. You will be passionate about
finding every customer who walks through the door their ideal holiday in order
to achieve both individual and team sales targets. You will lead by example and
direct the coaching and development of staff to ensure the company’s high
standards are maintained. In addition you will be involved in more complex
situations that may arise in order to retain the loyalty and trust of your
clients and staff.

Key Responsibilities

* Ensuring
overall profitability of the branch is achieved by maximising all sales to
the fullest potential

* Ensuring
the effective day-to-day operation of the retail branch and foreign
exchange bureau

* Supervising,
coaching and developing branch staff

* Ensuring the health, safety and general
welfare of branch staff is maintained

* Identifying and meeting
customers’ needs by providing exceptional customer service at all times

* Increasing
the exposure of the branch and developing new business leads

* Using social media to promote
offers, generating customer engagement and sales leads

* Leading
by example by achieving set targets covering all aspects of the retail

* Monitoring
staff performance, addressing any areas for development in order to
achieve maximum staff productivity whilst ensuring staff motivation and
morale is maintained

* Acting
as a figurehead within the local community and attending all promotional
activities and events

* Ensuring
that excellent customer service is provided at all times

* Attending
managers meetings, conferences and promotional events as required

* Effectively
performing administrative duties

* Ensuring
both branch and staff appearance conform to company standards

* Ensuring
that all practices relating to health and safety in the workplace and
security of the retail branch are adhered to and that any issues that may
arise are identified and reported in an efficient and timely manner

* Assisting in the recruitment of staff who will
report directly to you

* Actively
recruit, train and develop and apprentice within your branch

Competencies Required

* Good leadership skills and experience
of working within a supervisory role

* Ability to coach, develop
and motivate a team

* Ability to work towards
individual and team sales targets

* Excellent communication and
customer service experience

* Good accuracy and numerical
skills with the ability to understand and interpret financial statistics

* Enthusiasm and a positive
attitude with a commitment to contribute to the growth of the business

* Ability to assist with the
development of staff in order to maximise job satisfaction and performance

* Competent IT Skills

Qualifications / Experience

travel agency sales experience with a proven sales record

managerial/supervisory experience whilst working within a retail travel branch

travel product knowledge with a good working knowledge of tour operator systems


* To undertake any other
duties that may fall into the job criteria

* To conform with all company
policies and procedures including health and safety

* To treat all employees,
customers and suppliers with dignity and respect

* This job description is not
intended as an exhaustive list of all duties and responsibilities of the
post but simply reflects the key areas involved

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