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9 months ago
Hays Travel
Location: South West
Job type: Permanent
Category: Sales Manager Jobs

Job Title: Branch Manager

Department: Retail

Hours: Up to 37.5 hours per week,
as per retail rota

Role Summary

Training and developing a team of Consultants, you will be responsible for
developing and motivating your team to deliver exceptional customer service in
order to maximise sales and overall profitability, whilst ensuring the branch
runs efficiently and effectively in line with company procedures. You will be
passionate about finding every customer who walks through the door their ideal
holiday in order to achieve both individual and team sales targets. You will
lead by example and direct the coaching and development of staff to ensure the
company’s high standards are maintained. In addition you will be involved in
more complex situations that may arise in order to retain the loyalty and trust
of your clients and staff.

Key Responsibilities

* Ensure
overall profitability of the branch is achieved by maximising all sales to
the fullest potential

* Ensure
the effective day-to-day operation of the retail branch and foreign
exchange bureau

* Supervising,
coaching and developing branch staff

* Ensure
the health, safety and general
welfare of branch staff

* Identifying and meeting
customers’ needs by providing exceptional customer service at all times

* Increase
the exposure of the branch and develop new business leads

* Use social media to promote
offers, generate customer engagement and sales leads

* Lead
by example by achieving set targets covering all aspects of the retail

* Monitor
staff performance, addressing any areas for development in order to
achieve maximum staff productivity whilst ensuring staff motivation and
morale is maintained

* Figurehead
within local community and attend all promotional activities & events

* Ensure
that excellent customer service is provided at all times

* Attend
Managers meeting, conferences and promotional events as required

* Effectively
perform administrative duties

* Ensure
both branch and staff appearance conform to company standards

* Ensure
that all practices relating to health & safety in the workplace and
security of the retail branch are adhered to and that any issues that may
arise are identified and reported in an efficient and timely manner

* Recruiting of direct reporting staff

Competencies Required

* Good leadership
skills/experience of working within a supervisory role

* Ability to coach, develop
and motivate a team

* Ability to work towards
individual and team sales targets

* Excellent communication and
customer service experience

* Good accuracy and numerical
skills with the ability to understand and interpret financial statistic

* Enthusiasm and positive
attitude with a commitment to contribute to the growth of the business and
to assist with the development of its employees to maximise job
satisfaction and performance

Technical Skills Required

* IT software packages
including Microsoft Office and Outlook as well as in-house travel booking

* File management skills

* Web navigation skills

* E-mail management skills

* Scanner knowledge

Qualifications / Experience

* Previous
travel agency sales experience with a proven salesrecord
* Previous
managerial/supervisory experience whilst working within a retail travel branch
* Excellent
travel product knowledge with a good working knowledge of tour operator systems


* To undertake any other
duties that may fall into the job criteria

* To conform with all company
policies and procedures including Health and Safety

* To treat all employees,
customers and suppliers with dignity and respect

* This job description is not
intended as an exhaustive list of all duties and responsibilities of the
post but simply reflects the key areas involved

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