Automotive Business Manager / Fleet Sales Manager - Leading Dealership Group
Telford and Shrewsbury.
OTE £35,000 + Company Car
Who we are:
We are a family run business started in mid Wales in 1924 and now have 10 dealerships representing, Toyota, Nissan, Citroen, DS, Ford, Renault and Dacia.
The Business Centre Manager Role:
The role of the Business Centre Manager will be to identify and develop prospects with the aim of maximising sales and profitability from fleet vehicles and finance, warranty and mechanical breakdown products.
Key Job Areas:
Builds rapport and qualifies the customer’s requirement
+ Plans and organises own daily selling activity – for example by telephoning sales prospects (previous/existing Fleet customers, general enquiries, sales leads and cold calling) to win new business
+ Talks and listens to customers to build rapport and understand their requirements in full
+ Designs and delivers bespoke sales presentations where appropriate, aimed specifically at individual customers
+ Qualifies own understanding of the customers’ requirements – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the final solution and the customer
+ Arranges and co-ordinates product demonstrations to fit with the customer’s requirements
+ Uses a detailed understanding of the customer’s needs to guide them towards the most appropriate solution
Agrees the details of the sale:
+ Ensures all vehicles presented for part exchange are appraised in the correct manner, agreeing a purchase price with the Used Car Sales Manager
+ Negotiates with customers to agree the sale price
+ Produces finance quotes (where appropriate), using knowledge of the cost and margin of various funding options to maximise commission, whilst also meeting customer needs
+ Agrees finance arrangements (where appropriate) and payment methods with the customer direct, ensuring both provider and company policy are strictly adhered to
+ Writes proposals, where appropriate to obtain agreement on suggested solutions
+ Co-ordinates the completion of all necessary administration, including the updating of customer records to aid future prospecting
+ Agrees appropriate delivery arrangements with the customer
Builds the relationship with the customer during and following handover
+ Ensures that each delivery is followed up with a personal call to check the customer is happy and maintains ongoing contact with customers in order to build relationships and ensure future repeat business
Manages performance to achieve key targets and deliver continuous improvement
+ Monitors own performance against agreed Fleet sales and customer retention targets, working with the General Manager to review progress and develop action plans where appropriate
+ Continuously reviews and improves Fleet sales processes and systems to deliver increased levels of customer delight whilst maximising profitability
Works as a full member of the dealership team
+ Works with colleagues and teams across the dealership to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
+ Ensures opportunities for sales by other teams are followed up by the most appropriate specialist
Key Success Criteria:
+ Vehicle demonstrations
+ Fleet vehicle sales volumes and margins
+ Customer retention (e.g. roll-over of existing supply contracts)
+ Fleet customer surveys
You may have worked in the following capacities:
Automotive Sales, Senior Sales, Dealership Sales, Vehicle Sales, Sales Manager, Business Manager, Fleet Sales Manager.
Interested? Just Apply Below...
...But first a little formality. By applying you implicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please email team [at] recruitmentrevolution.com quoting the job title & ref. Good luck, Team RR.