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6 months ago
Hays Travel
Location: North West
Job type: Permanent
Category: Sales Manager Jobs

Job Title: Assistant Manager

Department: Retail

Hours: Up to 37.5 hours per week,
as per retail rota

Role Summary

Assisting the
Branch Manager in coaching and developing a team of Consultants, you will lead
by example, ensuring that the company’s high standards are maintained. You will
draw upon your supervisory experience to support the Branch Manager in the day
to day operation of the branch by motivating the team to deliver exceptional
customer service in order to maximise sales and overall profitability. You will
be passionate about finding every customer who walks through the door their
ideal holiday and provided with ongoing training, you will be equipped with
specialist knowledge to confidently advise on an extensive range of holiday
packages and tailor-made holiday experiences, as well as a range of ancillary
and insurance products in order to achieve both individual and team sales

Key Responsibilities

* Maximising
sales, whilst assisting the Branch Manager to ensure the overall profitability
of the branch
* Assist
with the effective day-to-day operation of the retail branch and foreign
exchange bureau
* Assist
with the supervision, coaching and development of branch staff
* Identifying
and meeting customers’ needs by providing exceptional customer service at all
* Participate
in promotional events and activities to increase exposure of the branch
* Use
social media to promote offers, generate customer engagement and sales leads
* Lead
by example in achieving individual sales targets and objectives
* Assist
& support the Branch Manager to achieve maximum staff productivity whilst
ensuring staff motivation is maintained
* ·
that excellent customer service experience is provided at all times
* ·
Managers meetings, conferences and other promotional events as required
* ·
both branch and staff appearance conform to company standards
* ·
perform administrative duties

Competencies Required

* Good
leadership skills/experience of working within a supervisory role
* Ability
to coach, develop and motivate a team
* Ability
to work towards individual and team sales targets
* Excellent
communication and customer service experience
* Good
accuracy and numerical skills with the ability to understand and interpret
financial statistic
* Enthusiasm
and positive attitude with a commitment to contribute to the growth of the
business and to assist with the
development of its employees to maximise job satisfaction and performance

Technical Skills Required

* IT
software packages including Microsoft Office and Outlook as well as in-house
travel booking systems
* File
management skills
* Web
navigation skills
* E-mail
management skills
* Scanner

Qualifications / Experience

* Previous
travel agency sales experience with a proven sales record
* A
recognised travel qualification
* Excellent
travel product knowledge with a good working knowledge of tour operator systems


* To undertake any other
duties that may fall into the job criteria

* To conform with all company
policies and procedures including Health and Safety

* To treat all employees,
customers and suppliers with dignity and respect

* This job description is not
intended as an exhaustive list of all duties and responsibilities of the
post but simply reflects the key areas involved

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