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9 months ago
Hays Travel
Location: UK
Job type: Permanent
Category: Sales Manager Jobs

Job Title: Assistant Manager

Department: Retail

Hours: Up to 37.5 hours per week,
as per retail rota

Role Summary

Assisting the
Branch Manager in coaching and developing a team of Consultants, you will lead
by example, ensuring that the company’s high standards are maintained. You will
draw upon your supervisory experience to support the Branch Manager in the day
to day operation of the branch by motivating the team to deliver exceptional
customer service in order to maximise sales and overall profitability. You will
be passionate about finding every customer who walks through the door their
ideal holiday and provided with ongoing training, you will be equipped with
specialist knowledge to confidently advise on an extensive range of holiday
packages and tailor-made holiday experiences, as well as a range of ancillary
and insurance products in order to achieve both individual and team sales

Key Responsibilities

* Maximising sales,
whilst assisting the Branch Manager to ensure the overall profitability of the
* Assist with the
effective day-to-day operation of the retail branch and foreign exchange bureau
* Assist with the
supervision, coaching and development of branch staff
* Identifying and
meeting customers’ needs by providing exceptional customer service at all times
* Participate in
promotional events and activities to increase exposure of the branch
* Use social media
to promote offers, generate customer engagement and sales leads
* Lead by example in
achieving individual sales targets and objectives
* Assist &
support the Branch Manager to achieve maximum staff productivity whilst
ensuring staff motivation is maintained
* Ensure that
excellent customer service experience is provided at all times
* Attend Managers
meetings, conferences and other promotional events as required
* Ensure both branch
and staff appearance conform to company standards
* Effectively
perform administrative duties

Competencies Required

* Good leadership
skills/experience of working within a supervisory role
* Ability to coach, develop
and motivate a team
* Ability to work
towards individual and team sales targets
* Excellent
communication and customer service experience
* Good accuracy and
numerical skills with the ability to understand and interpret financial
* Enthusiasm and
positive attitude with a commitment to contribute to the growth of the business
and to assist with the development of
its employees to maximise job satisfaction and performance

Qualifications / Experience

* Previous travel
agency sales experience with a proven sales record
* A recognised
travel qualification
* Excellent travel
product knowledge with a good working knowledge of tour operator systems


* To undertake any other duties that may fall into
the job criteria
* To conform with all company policies and procedures
including Health and Safety
* To treat all employees, customers and suppliers
with dignity and respect
* This job description is not intended as an
exhaustive list of all duties and responsibilities of the post but simply
reflects the key areas involved

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