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12 months ago
Basic Salary: Negotiable
Location: Northern Ireland, Belfast
Job type: Temporary
Business sector: B2C
Contact: Paula Roberts
Category: Business Development Jobs

Aftersales Retention Advisor,

Charles Hurst Vauxhall Belfast

Contract Type: Temporary

Ref. req635

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

The successful candidate will enhance customer retention by presenting our excellent range of Service Plan products with true ambition. You will have clear and concise communication skills, supported by an eye for detail and a natural flair for delivering 1st Class customer service with ease.

Whilst initially a temporary position, the new role provides a fantastic environment for the successful candidate to flourish in and holds significant potential for a permanent and exciting career within the Charles Hurst team.

Presenting and gaining sales of Service plan products

Providing our customers with 'best advice' for ongoing maintenance of their vehicle

Use every opportunity to build rapport and support the 'Customers for Life' principle

  • Responding positively to customer telephone and web enquiries relating to service plans
  • Prospecting our existing database, making outbound contact to offer our established service plan products
  • Following up of customers, to ensure a flawless customer experience has been received and all appointments are recorded with accuracy
  • Naturally building a rapport with our customers to identify and anticipate their needs whilst proactively promoting the service plan product range
  • Providing exceptional customer service throughout and ensuring customer expectation is exceeded

About you

* Strong negotiating and closing skills

* Results driven individuals coupled with an enthusiasm to exceed monthly targets

* Previous experience in a similar customer service/sales role

* Strong customer service skills and outlook

* Friendly and professional manner with a smart appearance

* Excellent communication and IT skills

* Maths and English GCSE, grade A-C, or equivalent

* Systematic and organised

* Honest, respectful and diligent

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.

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