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DESCRIPTION

Amazon Freight is a newly launched external facing freight service by Amazon. It allows both small and large businesses to use Amazon to transport products in bulk across Europe. This is an innovative technology-driven service currently growing rapidly in Europe. Amazon Freight is part of the Amazon Transportation Services organisation responsible for many of Amazon’s best-in-class logistics and transportation operations.

We are looking to hire for a London based Account Manager position within the Amazon Freight SMB Business Development team. This role offers a unique opportunity to help define the framework for Account Management for Amazon Freight while being also responsible for nurturing and growing our existing portfolio of Customers (Shippers) through relationship building, engagement activities and great Shipper experience. The successful candidate will play a pivotal role in building this new function and should be highly analytical, customer obsessed, have experience in both program management and commercial role and be ready to roll up their sleeves to grow this business.

Key responsibilities include:
- Work with senior management to help define the Account Management framework for the business, develop highly effective SOPs, and deliver the same programmatically across the team
- Nurture and grow an existing portfolio of Shippers and achieve volume goals with best-in-class service
- Maintain a high level of engagement with our Shippers and proactively identify the challenges they are facing
- Build strong relationships with key stakeholders across the portfolio
- Be the voice of the Shipper to guide product development and iterations
- Lead new projects and initiatives to solve Shipper pain points and improve Shipper experience

BASIC QUALIFICATIONS

- Bachelor’s degree from a reputable university
- Experience in a Commercial role (Sales, Account Management, Product/ Program Management)
- Fluent in English

PREFERRED QUALIFICATIONS

- Prior experience working in a logistics/supply-chain industry
- Strong people skills and ability to influence others
- Strong quantitative and qualitative problem-solving skills
- Entrepreneurial, self-sufficient and able to operate in a fluid, ambiguous environment
- Ability to communicate across all levels of management

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy/procedure will be provided along with your conditional offer.
DESCRIPTION

Amazon Freight is a newly launched external facing freight service by Amazon. It allows both small and large businesses to use Amazon to transport products in bulk across Europe. This is an innovative technology-driven service currently growing rapidly in Europe. Amazon Freight is part of the Amazon Transportation Services organisation responsible for many of Amazon’s best-in-class logistics and transportation operations.

We are looking to hire for a London based Account Manager position within the Amazon Freight SMB Business Development team. This role offers a unique opportunity to help define the framework for Account Management for Amazon Freight while being also responsible for nurturing and growing our existing portfolio of Customers (Shippers) through relationship building, engagement activities and great Shipper experience. The successful candidate will play a pivotal role in building this new function and should be highly analytical, customer obsessed, have experience in both program management and commercial role and be ready to roll up their sleeves to grow this business.

Key responsibilities include:
- Work with senior management to help define the Account Management framework for the business, develop highly effective SOPs, and deliver the same programmatically across the team
- Nurture and grow an existing portfolio of Shippers and achieve volume goals with best-in-class service
- Maintain a high level of engagement with our Shippers and proactively identify the challenges they are facing
- Build strong relationships with key stakeholders across the portfolio
- Be the voice of the Shipper to guide product development and iterations
- Lead new projects and initiatives to solve Shipper pain points and improve Shipper experience

BASIC QUALIFICATIONS

- Bachelor’s degree from a reputable university
- Experience in a Commercial role (Sales, Account Management, Product/ Program Management)
- Fluent in English

PREFERRED QUALIFICATIONS

- Prior experience working in a logistics/supply-chain industry
- Strong people skills and ability to influence others
- Strong quantitative and qualitative problem-solving skills
- Entrepreneurial, self-sufficient and able to operate in a fluid, ambiguous environment
- Ability to communicate across all levels of management

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy/procedure will be provided along with your conditional offer.
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