4 months ago
We are looking for an Account Manager to join our Virgin Media Business team (VMB) to proactively maintain and expand relationships within four established named Medium to Large Enterprise (MLE) accounts to secure and grow profitable Revenue. They will also be targeted to create new VMB relationships with identified MLE accounts.
The Account Manager represents the entire range of VMB services and products to assigned accounts, leading a virtual team to uncover and close New Business Opportunities alongside VMB Service Organisation to secure existing contracted base and deliver against Net Promoter Score (NPS) objectives.
To generate strong relationships with key and or senior people within customer base.
Meets sales New Business and Revenue targets ensuring prudent management of the existing contracted base and significant growth in named MLE accounts.
Builds and manages the relationship within named accounts in order to develop, maintain and grow, contracted revenue streams.
Negotiates with customers on the renewal of existing contracts in a professional and timely manner minimising risk of revenue and profit erosion.
Leads virtual sales team to expand the UC, Voice, Data and Managed Services portfolio used by named MLE accounts.
Leads virtual service organisation in VMB to deliver world class customer service and meet NPS objectives.
Follows up on Lead to Cash journey to ensure VMB services that are sold are delivered, billed and paid in a timely manner.
Manages Salesforce.com pipeline to ensure the correct level of focus is applied to each opportunity identified and forecasted.
Leads virtual team responsible for managing bids and taking opportunities through the business approval process.
Constructs business cases and justifies CAPEX / OPEX spend & resource allocation.
Provides day to day contact for the customer on all post-sales activity as well as being the point of escalation for any commercial / operational issues.
Constructs and maintains account development plans aligned to customer and VMB strategic objectives.
Takes responsibility of own personal development and maintains Personal Development Plan.
So what are we looking for?
Positive can do attitude, target driven with the passion and energy to succeed who is able to work collaboratively within a team and interact with internal teams across the business.
A strong commitment to succeeding, developing relationships, delivering results to the satisfaction of the customer and yourself.
Demonstrable B2B sales experience in a customer focused environment. Ideally within the Telecommunication/IT sector who is an advocate of sales disciplines and able to agree and ensure compliance to SLA s with internal and customers.
The ideal candidate would have experience of Good attention to detail and data integrity.
“We are proud to work with Everywoman to champion the advancement of women in business, and through our partnership with Scope to help one million disabled people get into and stay in work by the end of 2020. We strive to build a diverse and sustainable workforce where gender balance and parity are integral features of our workplace, and where disabled candidates and employees can confidently perform to their full potential through our Work with Me adjustment process. If you are thinking about applying for a job with us and have a condition or impairment that could impact your performance we’ll be happy to work with you to explore adjustment options.
Consideration will also be given to applications made for part-time or flexible working hours.”
Join and you’ll be part of the Virgin Media family. We’re a great place to work – and we offer impressive benefits too! You will get a generous holiday allowance, contributory pension, and of course discounts across Virgin Media products and Virgin brands! Come and be part of something special. Join us!
Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology to build connections that really matter.
We are dedicated to nurturing an engaged workforce that represents the diversity of our customers and communities. Read more here.
Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play. You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.
You can find out about all benefits in full here.
Come and be a part of something special. Join us!