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11 months ago
Basic Salary: £21,500 - £28,500 per annum
Location: Milton Keynes
Job type: Permanent
Business sector: B2B
Contact: Candidate Services
Category: Account Manager Jobs
Account Manager

Position: Account Manager
Location: Milton Keynes
Job Type: Full Time, Permanent
Hours: Monday to Friday 09.00 - 17.30
Salary: £21,500 - £28,500 per annum


As an Account Manager you will be responsible for being the first point of contact with existing Customers and prospects over the phone. You will be targeted on maintaining the relationship with existing clients ensuring that they have a good experience and upselling theirr range of products and services to existing Customers and prospects.

You will be a people person who naturally builds relationships with others and a key part of your role is to actively develop relationships with existing and prospect Customers. You will take ownership of Customer issues and needs through to resolution and you will be targeted on minimising churn. You will support your colleagues in the sales team as and when needed being there eyes and ears in the office.


- Maintain good working relationships with your account portfolio
- Upsell our range of products and services to existing Customers
- Recognise, evaluate, and capitalise on potential opportunities for additional business within accounts
- Identify, qualify, and quantify potential threats to accounts and recommend and implement action plans
- Pro-actively reach out to customers and prospects with the aim to build relationships, sell services and prevent churn
- Take ownership of customers issues or needs to ensure that all aspects are resolved and/or seen through to completion
- Present and follow up on proposals, negotiate and close deals
- Provide front line telephone support to the Sales Team if and when needed
- Produce monthly report of activity against targets
- Keep up to date on relevant industry and technology developments
- To deliver excellent customer service to both internal and external customers within the boundaries of company processes and procedures.


Must have:
- A minimum of 1 year B2B telephone sales or account management experience
- Ability to work under pressure and meet targets and deadlines
- Previous relevant Complaint handling experience
- Excellent influencing and negotiation skills
- Excellent problem solving skills
- Excellent communication and interpersonal skills
- Strong planning and organisational skills
- Ability to work on own initiative
- Ability to work under pressure and meet targets and deadlines
- Excellent time management
Must be:
- Highly organised with a strong attention to detail
- Passionate about delivering outstanding customer experience
- Commercially driven and results orientated
- A team player


Our client have been recently accredited as a Microsoft Gold Communications and Cloud Accelerate Partner, allowing them to continue being a lead in supplying Microsoft Lync, Office 365 and being the 4th largest Microsoft Azure integrator for small and medium business in the UK.
As an innovative, dynamic technology company, they serve an array of industry leading customers and they strive to new standards in the IT world. As a privately owned company, they have grown their client base rapidly since they were established in 2002.

You may have experience of the following: Key Account Manager, Sales Manager, Account Manager, Account Management, Business Development, Business Development Manager, Sales Executive, Internal Account Manager, Internal Sales Executive, Relationship Management, etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

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