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24 days ago
Michael Page Sales
Basic Salary: Up to £23000 per annum + Benefits
Location: Hertfordshire
Job type: Permanent
Business sector: B2B
Contact: Jaidan Doocey
Category: Sales Executive Jobs

A fantastic opportunity for an account executive who is looking to grow within an expanding organisation. This role will involve plenty of client interaction, ensuring a great customer experience and supporting the directors in planning and delivering key business plans. Interest and experience in market research and data analysis would be advantageous.

Client Details

My client are a leader in the customer experience and insight management industry. They provide an unparalleled view into their client's customer views and feedback, providing research, analysis and insight into this data. There is a direct link between service and sales, and my client utilise their data to ensure their clients can maximise their success.

Description

  • Work with multiple Account Managers across a variety of clients to develop, implement, and maintain long-term customer satisfaction tracking studies
  • Assist with answering client questions, providing education/training regarding the programmes we manage, etc.
  • Interact with clients via phone, email, and in person and provide outstanding customer service
  • Help create presentations for client meetings
  • Produce & deliver scheduled and adhoc data and results for client contacts
  • Maintain CRM system and internal knowledge sharing databases
  • Support Directors in preparation for new business pitches (eg. visiting prospect stores, online research, liaising with internal colleagues, liaising with our design agency partners etc.)
  • General administrative support

Profile

  • B2B experience
  • Excellent level of customer service
  • Market insight
  • Attention to detail and strong written and verbal communication
  • Pro-activity
  • Knowledge of the retail and hospitality sectors would be advantageous

Job Offer

An exciting opportunity to join a rapidly expanding business who offer great progression opportunities and an enjoyable working environment

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