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Telesales executives make calls to existing and potential customers for pitching a business’ products and services. Lead generation and managing client accounts are also included in the responsibilities of telesales executives. They also play their part in fostering strong and lasting customer relationships to earn their loyalty and persuading them into coming back for purchasing more.
Experience in sales and account management in the B2B environment is required for most telesales executive jobs. Excellent sales skills with the ability to understand customer needs and pain points are essential for the position. Other skills that employers prefer for this role are the capability to organise time, prioritise tasks, and a can-do attitude.
The average per annum telesales executive salary varies depending on the factors like the industry, working hours, and the employer. Some positions have uncapped commissions while others offer a basic salary with a defined commission structure. Overall, the telesales executives earn well. They are offered competitive remuneration packages with benefits like bonuses, cash incentives, food, training opportunities, and more.
Working as a telesales executive can turn out to be a brilliant career choice for those who have stellar sales skills. The work is challenging and exciting at the same time, persuading the customers into making a purchase and building client relationships isn’t that simple. Individuals with the ability to close sales deals can excel in this role.
Currently, there are plenty of telesales executive vacancies in the UK. As long as businesses need telesales for generating more leads and creating delightful experiences for customers, there is likely to be a demand for telesales executives. Looking for a job in sales in the UK? Explore the latest listings in different industries by top employers on Simply Sales Jobs!
Telesales executives make telephone calls to existing and potential customers for pitching a company’s products and services and persuade them into making a purchase. They work on generating leads for the sales team and handle the client accounts. Getting the customer complaints resolved on a priority basis is also included in the telesales executive job description. The telesales executives up-sell and cross-sell products and respond in a detailed and satisfactory manner to the queries put forth by customers on the telephone calls. They are given sales targets and need to thoroughly understand the products and services they are selling to follow the sales scripts as directed.
The routine responsibilities of a telesales executive are calling the customers and keeping an accurate record of the purchase orders of the current buyers/clients. Telesales executives manage the customer accounts and make sure that they are satisfied with the quality of products and the service experience. They foster strong and lasting client relationships to retain the customers and persuade them into coming back to a business for repeat purchases. They respond to customer rejections using the sales scripts. They suggest products and services to the customers based on their needs and liking. They put in efforts for meeting the monthly and quarterly sales targets.
Excellent negotiation and consultative sales skills are required for pursuing telesales executive careers. Stellar communication skills are mandatory for this position as it involves interacting with all sorts of customers. Good organisation and time management skills will help with efficiently getting the designated work done in the available time. Customer service and problem-solving skills are also mandatory for telesales executives as addressing customer questions and providing prompt solutions to their complaints is part of the job. Individuals with a can-do attitude and team spirit will better fit in the role. Get notified of the vacancies matching your area of interest and experience by signing into Simply Sales Jobs!