| Salary | 25,000-40,000ote |
|---|---|
| Location | East Midlands, London, West Midlands, Staffordshire, North East, North West, Scotland, South East, South West, Wales, Yorkshire |
| Job type | Permanent |
| Company | Imagine Recruitment Ltd |
| Contact | Jane Rimmer |
| Job sectors | Utilities, Telesales, Call Centres, Field Sales |
| Posted | 6th Oct 2008 |
| Expires | 3rd Nov 2008 |
" Manage and drive the teams delivery and performance measured against agreed acquisition, revenue and other targets developed with the Consumer business
" Specific data planning and usage to maximise value acquisition, retention and win-back activities
" Sharing of best practice across the Team Manager community
" Actively manage the on-going development of all team members
" New product implementation as required
" Ownership of the delivery of Industry leading quality statistics currently measured as complaints and dissatisfactions
" Operate in a way that minimises risk to CLIENT brands
" Drive performance of the team via a dashboard of KPIs utilising the tools and processes available such as AMP
" Take responsibility for broadening own skill set to aid personal development
" Promote HES products as a core Consumer offering and to drive HES sales through the team (where appropriate)
" Ensure that EEC 'sales' are actively pushed and promoted through the field sales channel
" Effectively manage OPEX budgets to agreed parameters for the team in conjunction with the Regional Manager.
" Pro-active management of sickness absence issues across team, drawing on Occupational Health support as required
" Take responsibility for driving down colleague attrition across the team, sharing ideas and best practice across the channel
" A significant proportion of time must be spent out in the field coaching and developing staff to drive performance
" Identifying process improvements on a continuous basis
Responsibility for all disciplinary, capability and grievance hearings with the exception of dismissals and appeals.
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