Warning: This vacancy expired on 29th Jul 2008.

Job details

Job Description

A fantastic opportunity has arisen for a number of Account Managers to join a dynamic team within Computacenter. Based in Blackfriars, the successful individuals will be required to add value to all customers by providing a proactive and sales focused approach on products, associated service
offerings and specific service solutions. In order to provide an end to end service: product sizing, including specific focus on up-selling, pricing, processes, delivery and reporting.

The successful applicants will undergo a structured 6 week training program which will start on August 18th 2008. Candidates must be available to interview from early July, and will not have any holiday booked for 6 weeks from the 18th August. Full IT product, sales, and systems training will be provided.

Responsibilities:

Pre Sales

· The point of contact for the provision of product guidance, including technical portfolio for
products.

· Identify & develop up-sell opportunities across the account set through understanding the
customers business needs and Computacenter’s offerings.

· Provision of accurate quotations of Computacenter’s product and services offerings within
the agreed service level.

· Ensuring that all quotations are logged via the quotation system.

· Provide accurate lead times, update customers on new product announcement/promotions
and applying commercial leverage where appropriate.

· Providing general support on tenders and marketing initiatives.

· Build strong relationship with Supplier and Internal Service Providers to ensure that
customer service level agreements are met.

· Maintaining customer price lists on the Web

· Maintain Account documents on a regular basis.

· Ability to apply the appropriate sales tool in order to win the business

· Working closely with Business Sales Consultant to identify and successfully close
opportunities

· Developing strong business relationships across the customer base to achieve high levels of
satisfaction

· Ability to identify and work with key decision makers throughout all levels of the organisation
(both internal & external)

· Ability to apply the customer qualification criteria for this business sector.

· Ensuring product and service orders are placed within customer service level agreement.

· Issuing outstanding orders reports to customers as required

· Setting up overnight dispatch reports for customers as required

· Monitoring and managing customer orders to ensure delivery within customer service level
agreement.

Post Sales

· Returns are logged and managed through the system in accordance to customer service
level agreement.

· Invoice queries are resolved promptly and the Query Log is managed

· Work closely with the Credit Controller and Customer Support Manager to monitor debt
collection

· Ensuring credit notes are processed promptly as required

· Produce customer specific reports as required

· To manage problem resolution within customer accounts

· Monitoring cross-charges and rebates

Teamwork

· Proactively help other members of the team with any queries they may have or when they
have a heavy workload

Skills Required:

· Experience in similar Sales role, or Sales Support – Ideally IT sales experience (not
essential)

· Commercial awareness

· Excellent knowledge of Computacenter’s service offerings & vendor products

· Ability to multi-task and prioritise workload

· Customer care – ability to listen and understand the customer needs

· Ability to identify and apply up-sell opportunities across products and services

· Excellent telephone manner

· Ability to take ownership of queries / problems to resolution

· Initiative

Skills Desired:

· Good understanding of IT marketplace

· Experience in building and maintaining relationships with vendors, partners and customers

· Knowledge/experience of Computacenter’s e-Commerce tools

Computacenter is a leading independent provider of IT infrastructure services and solutions. From desktop to datacentre, we help our customers minimise the cost and maximise the value of IT to their businesses. We can advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage elements of our customers’ infrastructures on their behalf.

Computacenter operates in the UK, Germany, France and the Benelux countries, as well as providing transnational services across the globe.

Computacenter is an equal opportunity employer and welcomes diversity

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