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 | Job posted by Additional Resources Ltd |
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Client Services Executive - Towcester, Northamptonshire based - Salary is circa £20K
There is a quarterly team bonus which will yield a further £7K based on company performance.
Company
Our Client is an award winning email marketing service provider working with over 400 brands in the UK.
They have developed their own technology platform called Maxemail for creating, managing, delivering and reporting on email marketing campaigns. In addition they offer a full range of professional services and fully manage a number of our clients email programmes.
Clients include Saga, Hoseasons, (web address removed) , National Savings & Investments, talkSPORT and James Villa Holidays.
Our Client is based just North of Towcester in South Northamptonshire. It is just 20 minutes drive from Northampton and Milton Keynes (10 Minutes from either J15 or J15a or M1).
They are experiencing strong growth year on year, despite the economic downturn and have a team of 16 currently.
Role
Benefits
Working hours 9am till 5.30pm with one hour for lunch
20 days holiday plus bank holidays, rising by one day per annum for each full year of service
Casual dress policy
Quarterly company bonus scheme based upon company achieving revenue targets
About the Client Services team
The Client Services team are the customer facing side of the company. Our work involves supporting & training customers on our self-service email marketing platform Maxemail, providing a managed service for clients who don?t have the skills or time to produce their own email campaigns and building custom projects for clients with specific needs not met by the out of the box software, or those that need to integrate with a separate application.
Other roles include:
Providing pre/post sales support for the sales team
Work with Marketing to provide technical input into marketing collateral, blogs, whitepapers etc
Help specify new features and feedback bugs to core development team
Provide training to users covering use of the platform
Job Description
Provide a managed service to clients wishing to use our services for sending out HTML emails
Work with clients to implement advanced integration & automation projects
Provide In-Depth Reporting & Analysis for clients utilising multiple data sets
Ensure client projects run smoothly, on-time and client is satisfied
Contribute to all aspects of the client services team working with and supporting colleagues where required
Specific Responsibilities
The Client Services Executive (CSE) will be responsible for implementing our managed services customers who request our expertise and resource to build their email marketing campaigns. This will involve creating and editing HTML emails, managing data files and setting up the campaigns within our Maxemail email marketing platform. A major part of the role is liaising with customers making sure you understand their requirements, keep them informed of progress and taking them through the approval process.
To implement advanced email marketing campaigns that require us to perhaps integrate with the customers CRM database, or perhaps automate the building of email content from a list of product offers supplied by the customer. This requires skills around designing relational database structures, scripting and SQL knowledge, and an understanding of modern web services and API technologies (JSON, XML etc).
The Client Services team is relatively small so all team members are expected to
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This job expired on 15/02/2012
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