Customer Care Manager

Warning: This vacancy expired on 3rd Nov 2008.

Job details

Job Description

Desborough, Northamptonshire

Nutro a super premium pet food brand is looking for a Customer Care Manager for their Head Office in Northamptonshire.

Managing a dedicated team of customer care and finance professionals you will implement the growth of the business, developing customer facing skills and utilise your broad business experience. The Customer Care Manager will be dealing with pet specialist accounts as well as consumers.
The role will require you to work as a key member of the Nutro UK Management Team; you will define, develop & implement initiatives required to ensure the ongoing operational and financial success of the business. You will also build solid relationships with 3rd party logistic suppliers, co-ordinate and develop sales forecasts as well as managing the invoice accounts.
Managing the customer care team you will resolve any customer queries/complaints and promote the business to both new and existing customers.

The successful Customer Care Manager should possess the following attributes:

• Excellent time keeping skills, strong interpersonal skills with in-depth problem solving skills.
• You will have managed an office effectively promoting a sales team but also looking after various disciplines.
• Customer service will be in your background, you will be effective at dealing with customers at all levels.
• Computer literate-knowledge of Sage, Business Objects, Excel & Word are desirable.
• The office is based in Northamptonshire, you will need a full UK driving license & vehicle.

Nutro are an International developer and manufacturer of Super Premium pet food brands. Established for over 80 years, selling to more than 50 countries they have built strong brands that are renowned for providing pets with the essential nutrients required for their specific life stage or special nutritional needs.
They are currently looking for people who want the opportunity to learn and explore and be part of a growing business as it enters the next phase of it's future.

All third party applications will be forwarded to Michael Page.

Ref Code: MPJG13010212Z

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