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JOB PURPOSE
To manage an existing account base in a predetermined geographical area and grow sales revenue in line with sales targets through effective account development and ensuring a high level of customer satisfaction through liaison with all relevant support services.
ROLE CONTEXT
The success of this role will be primarily achieved through exceptional account handling, by unearthing, understanding and providing solutions to customer business needs and priorities. The account manager will become the customers trusted advisor' by facilitating the supply of appropriate products and services to meet their needs.
KEY ACCOUNTABILITIES
To develop, agree and deliver annual sales volume targets and customer account base objectives.
To agree an annual performance plan outlining sales targets, objectives, key standards of performance and training plan to achieve personal development goals.
To have a full understanding of all the Route products and services; the sales process and administration standards required to sign up customers.
To ensure consistent and first class standards of operation are adhered to at all times, including customer contact and communication, credit management and all other elements of internal and external administration.
Develop and deliver a contact and customer callage strategy that builds value adding business relationships across the account base and achieves contractually agreed callage to customers.
To work collaboratively with suppliers/business partners local sales and account personnel to grow and maximise the sales value across each account.
To demonstrate expertise' in delivering to clients cost reduction, compliance and carbon management solutions to create value in terms of business and environmental sustainability for customers.
Formalise trading agreements with customers to ensure the required levels of service or product offering and commercial return are understood and agreed.
Establish and manage first class business relationships with the customer base to drive growth through a combination of existing business and new business.
Develop and deliver an integrated coverage plan for the geographical area that optimises the effectiveness of your time and achievement of your area targets, objectives and standards of performance.
To understand and work within the operational framework that outlines policies, procedures and reporting to follow in relation to activity management, customer management, performance and personal management.
Conduct regular reviews with suppliers/business partners local sales and account personnel detailing current business, prospect update and provide timely feedback internally on service levels.
Identify local and national opportunities by feeding back market information internally.
To develop, implement and constantly review the account management plan to service the existing client base in line with contractual arrangements and to grow sales revenue.
To monitor customer sales performance to support call planning and to maintain existing sales volumes.
To behave at all times in a manner consistent with the Route values.
CORE ATTITUDES & ATTRIBUTES
Passionate, goal, achievement and service oriented; resilient, self starter, responsible and resourceful in approach.
CORE SKILLS
Selling & negotiation skills
Presentation skills
Customer management & relationship building skills
Planning, territory and time management skills
IT skills- Intermediate level Microsoft office suite & experience of using a CRM system
EXPERIENCE & QUALIFICATIONS
Minimum 2 - 3 years structured selling in a fmcg background.
Of graduate calibre/good standard of education, numerate, verbally articulate and good writing abilities for email and correspondence.
A record of commercial success in previous roles.
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This job expired on 25/05/2012
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